Integration
How to connect egg freezing inquiry chat help to a chat w…
How to connect egg freezing inquiry chat help to a chat widget — answered from your own docs. How Fertility Clinics teams use Chatref (website widget, knowledge
To connect egg freezing inquiry chat to your website, upload your clinic’s egg freezing FAQs and service details into Chatref’s knowledge base, then add the widget snippet to your site. Patients who ask about costs, the process, or eligibility get immediate, accurate answers grounded in your own content—no voicemail tag or after-hours wait.
What connects to what
The system has three parts that work together for your egg freezing inquiries: your practice knowledge about egg freezing, a Chatref AI agent that learns from that content, and a website widget that lets patients ask questions on your site.
Your egg freezing knowledge lives in Chatref’s knowledge base. Add your own documents, like the service overview, pricing page, timeline, insurance details, and common FAQs. The agent reads this and answers only from those sources. The widget is the patient-facing layer—a small chat bubble you embed on pages where someone might wonder about egg freezing. When a visitor types a question, the agent retrieves the right detail from your knowledge base and answers in your clinic’s voice, directly on the page.
For fertility clinics, this turns your own egg freezing details into a 24/7 resource that sits right where patients look for you. (See how we approach Fertility Clinics more broadly.)
How to set it up
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Gather your egg freezing content
Collect the information patients ask about most: what egg freezing costs, the step-by-step process, recovery time, success rates, what your clinic offers, which insurance plans you accept, and how to book a consultation. Put it in a clear document (PDF, Word, Google Doc) or as a live FAQ page on your website. -
Create an agent in Chatref
Sign up at app.chatref.ai, start a new agent, and name it something like “Egg Freezing Assistant.” This is the agent that will answer questions on your widget. -
Feed it your egg freezing info
In the agent settings, add your content. You can upload your document, paste your FAQ page URL, or point it at your site’s egg freezing section. The agent reads everything and builds its answers from that material alone—no internet search, no guesswork. Update or add new documents whenever your services, pricing, or policies change. -
Customize the widget (optional but helpful)
Under widget settings, match the bubble color and branding to your clinic’s look. You can also enable lead capture so the chat asks for a name and email when a visitor expresses interest—useful for a follow-up after an egg freezing inquiry. -
Embed the snippet on your egg freezing pages
Copy the widget embed code from the settings. Paste it into the<head>or just before the closing</body>on every page where patients are likely to ask about egg freezing—your egg freezing service page, fertility preservation overview, and pricing page. The snippet loads the widget without slowing down the rest of the site.<!-- Chatref widget snippet example --> <script async src="https://app.chatref.ai/widget.js" data-agent-id="YOUR_AGENT_ID" data-primary-color="#4F46E5"></script>After adding the snippet, the widget will appear as a chat bubble on those pages. No additional steps—new content you add later shows up instantly.
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Test with real egg freezing questions
Open an incognito browser window, go to your egg freezing page, and click the chat bubble. Ask “What does egg freezing cost?” or “How long is the process?” The agent should give a clear, sourced answer. If the answer is vague or missing, go back to step 3 and add more detail to your knowledge base, then test again. -
(Optional) Set up handoff for complex cases
If a patient asks something the agent cannot fully answer—or wants to book a consultation—you can let a team member join the chat live. In the inbox, any open conversation appears, and your front desk can take over without losing the thread.
What users see
A visitor lands on your egg freezing page. In the bottom corner, they see a chat bubble with a short welcome message like “Ask us anything about egg freezing.” They click, type “Am I a candidate?” or “What’s the out-of-pocket cost?”, and within seconds the agent replies with a specific answer.
The reply is not a generic “Check our pricing page.” It pulls exact details from your content: the cost range, what it includes, age guidelines, and how to get a personalized assessment. If you’ve enabled lead capture, the chat may then ask for their contact information so your team can follow up.
Patients get help right when they’re interested, not after they’ve called and waited or navigated away. And because the agent runs on your own knowledge, every answer matches your clinic’s real procedures and voice.
Troubleshooting
Widget does not appear
- Confirm the snippet is placed inside the page’s
<head>or right before</body>. - Check that your domain is allowed in the widget settings (Chatref’s origin-allowlist).
- If you use a caching plugin, clear the cache after adding the snippet.
Answers are too generic or off-topic
The agent only knows what you’ve given it. Add more detail to your knowledge base: egg freezing cost breakdowns, step-by-step timelines, insurance exceptions, and concrete patient criteria. Re-upload the document or refresh the URL; the agent re-trains automatically.
Agent cannot answer a specific egg freezing question
The content might not include the exact scenario. Look at the unanswered question in your conversation inbox, then add that detail to your knowledge base—maybe a short FAQ entry or a paragraph in your document. Next time, the answer will be there.
Widget loads slowly
The snippet loads asynchronously, so it shouldn’t slow the page. If you notice a delay, ensure you’re using the async attribute. If the issue persists, your clinic’s site speed may be affected by other scripts; test with only the widget enabled to isolate the cause.
Patients see questions outside egg freezing
The widget shows on every page where you placed the snippet. If you only want it on egg freezing pages, limit the embed to those URLs. Alternatively, customize the welcome message to clearly set the scope: “Ask us about egg freezing, fertility preservation, and clinic services.”
FAQ
What causes egg freezing inquiry chat problems for Fertility Clinics?
Most issues trace back to an incomplete knowledge base. If your published content doesn’t spell out costs, insurance limits, age guidelines, or recovery expectations, the agent has nothing to retrieve—so patients get vague replies. Other common culprits: a widget snippet accidentally omitted from the egg freezing page, caching that hides updates, or a domain not added to the widget’s allowlist.
How do I improve egg freezing inquiry chat for Fertility Clinics?
Start by reviewing unanswered queries in your Chatref conversation inbox. Each one is a gap in your knowledge base. Turn those questions into short FAQ entries or expand your existing document with explicit examples. Also, regularly update your content when you change pricing, add new financing options, or launch a new service. Finally, consider training a separate agent just for egg freezing—so it answers only from the focused content and never mixes in unrelated clinic FAQs.
Related guides
Put this into practice
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