How can I customize the bankruptcy chat experience?

Upload your bankruptcy law practice’s logo and pick your brand colors directly in Chatref’s customization panel. The chat widget sits on your site without any third‑party branding, so visitors see your firm’s identity from the first moment. A cohesive visual experience signals reliability to someone already under financial stress.

• Add your logo under Agent > Customization – it displays at the top of every chat session.
• Pick a primary color (hex code) for buttons and accents, aligning with your website and letterhead.
• The widget can also inherit your background and text colors for a seamless look.

Use Chatref’s ai‑agents to craft pre‑crafted responses for the questions that come up again and again – Chapter 7 vs. Chapter 13 comparisons, automatic stay details, or document requirements. Instead of a generic fallback, your chat delivers custom bankruptcy messages that sound exactly like your team.

• Define triggers and replies in plain language; no coding required.
• Ground every answer in your firm’s own documents (retainer agreements, intake checklists, FAQs) so responses stay accurate.
• The ai‑agent automatically responds 24/7, but you can review conversations in the shared inbox anytime.

The first message a potential client sees sets the tone. In Chatref, you can set a custom chat greeting that feels personal, not robotic. Whether you want a calm, reassuring opening or a direct invitation to schedule a consultation, you control the words.

• Navigate to Customization > Widget Text and type the greeting you want.
• Mention your firm name and a quick line about free consultations – often all it takes to turn a visitor into a lead.
• The greeting appears immediately, no page refresh needed.

Bankruptcy law requires empathy and clarity. With Chatref, you personalize the support experience by setting a tone that matches your firm’s approach – direct, compassionate, or a blend. The ai‑agent will maintain that voice across every conversation, so clients never feel they are talking to a machine.

• Use the tone selector (friendly, professional, empathetic) or write your own custom instruction.
• Pair the tone with your custom bankruptcy messages for a completely branded chat experience.
• Because the agent draws from your own content, it never guesses or invents advice – it stays grounded in your materials.

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How do I add my logo to the chat widget?
Go to Agent > Customization in your Chatref dashboard, upload your firm’s logo file, and it will appear at the top of the widget on every page.

Can I customize the chat greeting?
Yes. Under Customization > Widget Text you can set a custom greeting message to welcome visitors with a warm, bankruptcy‑specific introduction.

What colors can I use for the chat widget?
You can choose any hex color for the primary button, background, and text – allowing you to match your firm’s visual identity exactly. Adjust them anytime and they update instantly.