How do I handle after-hours questions from clients using your family law software?

Upload your family law documents (retainer agreements, court process timelines, custody FAQ sheets) to Chatref. The AI agent learns your material and answers questions like “What do I need for an initial consultation?” or “How long does a divorce take in my state?” Clients get accurate, source-bound information 24/7, not guesses from the internet.

Use the AI agent to handle the questions your team answers most often: document checklists, billing inquiries, or what to expect at a hearing. You can customize the greeting so clients know they’re chatting with an assistant that knows your firm’s processes. The agent pulls from your knowledge base to deliver consistent answers, deflecting repeat questions before they reach your inbox.

The shared inbox collects every conversation thread. When the AI agent detects a message that might need immediate attention (phrases like “emergency custody” or “domestic violence”), you can set it to tag those conversations with “urgent.” Your team then opens the inbox the next morning, filters by the tag, and prioritizes those cases first. No message gets lost, and every client is acknowledged.

Family law clients may feel more comfortable communicating in their first language. Chatref’s multilingual capability lets the same AI agent respond in up to 11 languages, using your approved content. A Spanish-speaking parent asking about visitation after 8 PM gets the same trustworthy answer you would give in English, right when they need it.

Can clients get immediate answers after hours?

Yes. Once you upload your family law documents and activate the website widget, the AI agent answers typical questions instantly, any time of day or night. It does not search the web or guess; every reply is grounded in your own content. If the question is beyond its scope, the agent lets the client know and saves the chat for your team.

How can I set up automated responses for common questions?

Add your most frequent client questions and approved answers as plain text files, PDFs, or URLs directly into Chatref’s knowledge base. The agent automatically uses that material to respond. You can also fine-tune the welcome message and set the agent to handle “intake” scenarios where it collects the client’s name, case type, and contact details while your office is closed.

Is there a way to prioritize urgent messages?

Yes. Use the conversation tagging feature. Configure the agent to add an “urgent” tag when it detects keywords like “emergency” or “protective order.” In the shared inbox, your team can filter by that tag and focus on those conversations first. You can also manually mark messages as high priority when you review the inbox.