How can I capture leads from customer inquiries about handmade products?

Inquiries about materials, custom orders, or shipping are signals from potential buyers. Chatref’s AI agent, trained on your own product details, answers those questions accurately and watches for buying intent. When a visitor asks something that suggests they’re ready to buy, the agent can immediately capture their name, email, or project needs right inside the chat, turning casual browsers into qualified leads.

Chatref’s custom actions let you tailor exactly what information you collect. You can build a simple workflow that asks for the visitor’s preferred material, order timeline, or contact info, then stores it all in your conversation inbox. For ecommerce stores selling handmade goods, this means automatically qualifying leads without needing a human to be online, so you can focus on making products while your AI handles the qualification.

Every lead captured by your Chatref agent lands in a shared conversation inbox, complete with the full chat transcript. You can see at a glance which inquiries are sales‑ready and follow up personally while the conversation is still fresh. No contact information gets lost; everything is logged, searchable, and ready for your next email or call.

How do I collect emails from website visitors?

Chatref’s lead‑capture feature enables your AI agent to ask for an email address when a visitor shows interest, like asking about a custom piece or pricing. The email is saved automatically in your conversation inbox, so you can access it anytime, export it to your email tool, or use it for personalized follow‑up.

What's the best way to follow up with interested customers?

Review the leads in Chatref’s conversation inbox, where you’ll see the full chat history and the context that prompted the capture. You can then reach out directly via email or phone. For a more automated path, use custom actions to trigger an email notification to your team or push the lead to your CRM, so no interested buyer goes cold.

Can I automate lead capture from chats?

Yes, completely. Chatref’s AI agents are designed to detect buying behavior and trigger lead capture without any manual input. Just set up the criteria—like when a visitor asks about custom orders, pricing, or materials—and the agent will automatically ask for contact details. Custom actions can then enrich the lead with qualifying questions, giving you a‑ready‑to‑convert list whenever you check in.