How can I check the availability of handmade products?

Handmade shop inventory changes by the minute. With Chatref’s knowledge-base, you upload your current product catalog, stock sheets, or production schedules. The AI agent then answers customer questions grounded in that data - no guessing, no showing items that sold an hour ago. For Shopify or custom ecommerce stores, you can sync inventory data directly so the agent always reflects what’s actually on your shelf.

Stop answering the same stock question across email, chat, and social DMs. Chatref’s ai-agents handle checking stock for handmade goods automatically, in your brand voice. When a shopper asks "Is the walnut cutting board available in large?", the agent checks your uploaded inventory data and responds instantly - day or night. This deflects repeat questions before they ever reach your inbox.

Beyond stock checks, Chatref’s custom-actions let shoppers take the next step right inside the conversation. A customer can reserve a low-stock item, join a waitlist for a sold-out piece, or request a custom variation - all without opening another tab or sending a separate email. The agent collects the details and triggers your preferred tool or notification flow.

Every stock inquiry is a signal. Chatref surfaces what shoppers are asking for most, which items generate the most "out of stock" hits, and where you might need to adjust your production queue. Instead of guessing what to make next, you get a clear picture from real customer demand.

How do I know if a handmade item is in stock? Ask the Chatref widget on the store page. The agent checks your uploaded inventory data and gives a real-time answer. If the item is available, it can guide you to purchase or reserve it. If not, it can offer alternatives or a waitlist option.

Can I get notified when a handmade product is back in stock? Yes. When a handmade item is out of stock, the Chatref agent can collect your contact details through a custom action and add you to a restock notification list. You will receive an alert as soon as the item is available again.

What happens if a handmade item I ordered is out of stock? If an item you ordered becomes unavailable due to a production or inventory sync issue, the store will contact you directly with options - typically a revised ship date, a comparable alternative, or a full refund. The Chatref agent can also answer order-specific questions by pulling up your order status from the store’s connected systems.