Problem
How do I return a handmade item?
Returning a handmade item from our online store is straightforward: our return policy is instantly accessible through the Chatref-powered AI agent on any page. The agent retrieves the exact terms from our knowledge base, so you get the accurate handmade goods return process in seconds. It can even initiate a return label using custom actions if your purchase qualifies, saving you time.
Check Your Eligibility Against Our Return Policy
The AI agent grounds every answer in our store’s knowledge base, so it knows the specifics of your order and our current return window. Ask the widget whether your item can be returned, and it will check things like delivery date, custom work flags, and item condition - all without needing a human to dig through a static policy page.
How to Initiate a Return for Handmade Items
No forms, no phone calls. When you’re ready to start a return, tell the agent. It walks you through the return policy step, confirms your eligibility, and then uses custom actions behind the scenes to generate a return authorization and a prepaid shipping label. The whole handmade goods return process completes right inside the chat.
Tracking Your Return and Store Insights
Once the return is on its way, ask the same agent for tracking updates. Because every return interaction feeds into our Chatref insights dashboard, both you and our team can see the shipment’s progress in real time. This visibility helps us spot patterns - like damage trends on certain items - so we can refine our packaging or descriptions and reduce future returns.
FAQ
What is the return window for handmade goods?
Our return window is defined in the store’s knowledge base, which the AI agent checks instantly. Typically, handmade items can be returned within 30 days of delivery. Some custom or personalized pieces may be marked as final sale - the agent will confirm based on your specific order details.
Are there any restocking fees for returned items?
No restocking fees apply to standard returns. The AI agent verifies this against our policy data before initiating anything. If a restocking fee is ever required (for example, on large furniture items that need inspection), the agent will tell you clearly and ask for your confirmation before proceeding.
How do I track my return shipment?
Just ask the AI agent. Once your return label is generated through the custom-actions tool, the system logs the tracking number. The agent can retrieve shipment status live from our insights connection, so you get the latest location and delivery estimate without leaving the conversation.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.