Workflow
How do I track my handmade goods order?
When a customer asks about their handmade order, Chatref’s website widget provides instant, accurate answers. Train an AI agent on your shipping policies and connect it to real-time data with custom-actions. Your shoppers can check tracking anytime, from any channel, without waiting for a support reply.
Set Up an AI Agent That Tracks Handmade Orders
Your Chatref AI agent learns your handmade goods store details - shipping methods, processing times, and policies - directly from your website or uploaded documents. When a customer types “track handmade order” into the widget, the agent understands the request and responds with your store’s accurate steps or an instant update, grounded in your own content.
Give Customers Instant Tracking with Custom-Actions
Custom-actions let your AI agent fetch real-time shipping status for handmade goods on the spot. Connect it to your carrier’s tracking API or order management system, and the agent can display current location, estimated delivery, or resolve a “shipping status handmade” query by pulling the live data without human intervention.
Meet Shoppers Where They Are with Omnichannel Support
Omnichannel ensures your store can help track a handmade order across web chat, email, Facebook, or WhatsApp - all from the same agent. A customer who started a delivery inquiry on your site can continue the conversation later on their preferred channel, with full context and no repeated explanations.
Drop In the Website Widget and Help Buyers Immediately
The website widget puts a “track handmade goods delivery” button right on your storefront. With one line of code, the Chatref agent appears on every page, ready to answer questions about your handmade store shipping tracking and give proactive updates at the moment a customer needs them.
FAQ
How can I check the shipping status of my handmade purchase?
Open the chat widget on our store. The Chatref agent trained on our shipping processes will give you accurate tracking information or guide you to the right carrier link, pulling live data if we’ve enabled custom-actions.
What is the delivery time for handmade goods?
Our AI agent answers with the exact processing and shipping times listed on our policies page, never guessing. It can tell you creation time for handmade items plus transit estimates based on your location - all from our own documented schedule.
Can I get updates on my handmade order shipping?
Yes. The chatbot sends status updates when you ask, and if you leave the conversation, you can follow up via email or social channels using the same omnichannel thread with your full order history.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.