How can I automate answers to check-in questions at my hostel?

The first step is to give Chatref your hostel’s specific information. Upload documents like your check-in instructions, house rules, local directions, and frequently asked questions. Chatref’s knowledge base reads these files and uses them as the only source of truth, so answers are accurate and never guessed. You can add PDFs, URLs, or plain text. Once uploaded, your AI agent is grounded in your real content. To get started free, every new Chatref account comes with $50 in free credit—no credit card required.

Next, set up your AI agent to automatically answer incoming questions. In Chatref, you define its tone and behavior—friendly, professional, helpful. The agent uses your knowledge base to provide instant, reliable responses to check-in queries, day or night. No coding required. Guests ask; the agent answers from your docs. It can handle check-in time confirmations, directions, Wi-Fi passwords, and more—deflecting repeat questions before they reach your staff.

Beyond answering questions, Chatref’s custom actions let you collect information from guests right in the chat. For example, you can build a form that asks for the booking reference, name, and arrival time, then trigger an email or update your property management system. The agent guides the guest through the process, making check-in prep smoother and reducing manual data entry. Custom actions turn your AI agent into a true front-desk assistant.

How do I set up automated responses?

After uploading your check-in documents, go to the AI agent settings in Chatref. Select the relevant knowledge base and activate the agent. It will immediately start answering questions based on the content you provided. You can test responses in the live playground before going live. There is no complex configuration—it works out of the box.

What are common check-in FAQs?

Typical FAQs include check-in and check-out times, Wi-Fi credentials, parking availability, luggage storage, nearby restaurants, public transport, and house rules. With Chatref, you upload a document containing these questions and answers, and the agent learns to respond exactly as you want.

Can you automate guest communication?

Yes. Chatref can fully automate guest communication for check-in queries. The AI agent replies instantly to messages, and custom actions allow you to capture guest information and trigger automated workflows—like sending a welcome email or updating a booking. It’s available 24/7, keeping guests informed even when your team is offline.