Can Chatref handle multilingual support for delivery services?

Chatref’s AI agents understand and respond in the user’s language, using non-English models where needed. When a customer asks about delivery times, order tracking, or return policies in Spanish or French, the agent pulls the answer from your knowledge base and replies in that same language - no manual translation layer, no separate bots. This keeps every interaction consistent with your brand voice while resolving issues automatically.

Upload delivery documents, FAQs, and policy pages once - in any language - and Chatref builds a grounded knowledge base. The multilingual agent then answers the same question in the customer’s preferred language. For example, a Spanish-speaking shopper asking "¿Cuánto tarda el envío?" gets a response drawn from your shipping policy, in Spanish, without you writing or maintaining multiple translations. This makes it effortless to automate multilingual FAQs at scale.

Use conversation-tags to automatically label chats by language, region, or topic. You can filter and analyze which delivery questions come from which language group, spot recurring issues, and adjust your knowledge base. Tags also help your support team quickly triage handoffs when a human needs to step in, keeping global support organized and responsive.

A single Chatref widget on your site handles every language your delivery customers speak - no need for separate chatbots per country. Customers get accurate, instant answers in their own language, 24/7, with no waiting time. That means you support global customers without scaling headcount, building a smoother experience that boosts loyalty and conversion.

How to set up multilingual support?
Upload your delivery content to the knowledge base, toggle the multilingual setting, and embed the widget. Chatref’s AI agent automatically detects the user’s language and responds accordingly.

Can Chatref translate chats?
Chatref doesn’t offer a standalone translation tool. Instead, the AI agent understands and replies in multiple languages directly, using knowledge from your own documents. There’s no separate translation step to manage.

How to handle regional slang?
Enrich your knowledge base with region-specific terms, colloquial phrasing, or localized FAQs. Conversation-tags can also flag slang-heavy queries for review, so you can refine the knowledge base to better handle them over time.

What languages does Chatref support?
Chatref supports up to 11 languages, covering the most common languages used by global ecommerce delivery customers. No per-language setup or extra costs are required.