Does Chatref integrate with my existing delivery software?

Custom actions turn your Chatref agent into a delivery software chatbot that can actually do things — not just answer with text. When a customer asks “Where’s my order?” the agent can call your own delivery platform’s API in real time, pull the live status, and reply instantly.

• Configure any endpoint — point a custom action to your delivery software’s webhook or REST API.
• Collect data in chat — have the agent ask for an order number or email, then pass those values to the API.
• Respond with live results — the agent receives the API response and reads back the tracking info or estimated ETA, all inside the chat.

Because custom actions are built on simple HTTP requests, you can integrate Chatref with tools you already use — no coding and no pre-built connector needed.

An AI agent that knows your docs and can trigger actions lets you automate delivery workflows without adding headcount. Your agent can handle common post-purchase loops while your team focuses on exceptions.

• Status lookups — answer “Where’s my order?” automatically by querying your delivery software.
• Re-scheduling — collect a new time window and call your delivery system’s rescheduling endpoint.
• Issue creation — flag a delivery problem by creating a ticket or alert in your operations tool, triggered right from the chat.

The agent only hands off to a human when it hits a case that needs a personal touch, reducing support volume and response time.

Before the agent acts, it relies on your documented processes — your delivery policies, cut-off times, return rules, and carrier contact info. Chatref’s knowledge base builds an agent that answers from your content, not the open web.

• Upload PDFs, help center articles, or even a URL with your delivery FAQs.
• The agent retrieves the exact paragraph that matches the question, so there’s no guessing.
• Combine this with custom actions, and the same agent can explain your policy and do the associated task.

This dual capability means your customers get accurate answers and immediate resolution — all from one chat interface.

Every Chatref account gets $50 in free credit to test the full product, including custom actions. There are no monthly plans, no per-agent fees, and no paywalled features.

• Custom actions are available on day one, even during the free trial.
• Each interaction costs a small number of coins (taken from your prepaid balance), with $0 cost when the agent is idle.
• No contracts, no setup fees, and credit never expires.

You can integrate with your delivery software, automate workflows, and scale support on your terms — without committing to a subscription.

How to integrate Chatref with my delivery software?

Set up a custom action in your Chatref dashboard. Provide the endpoint URL and any required headers or parameters (like API keys), then define what the agent should ask for (e.g., order ID) and how to display the result. No coding is needed, and you can test the action in the playground before going live.

Can Chatref automate workflows?

Yes. Custom actions allow the AI agent to call external systems — like your delivery platform — to look up data, change order statuses, or trigger notifications. Combine this with your training content to fully automate support tasks that follow a repeatable sequence.

What tools does Chatref support?

Chatref does not require pre-built integrations. Because custom actions are based on standard HTTP requests, you can connect any tool that exposes a webhook or REST API — your delivery software, order management system, CRM, or internal dashboard. As long as the endpoint accepts a request, your agent can talk to it.

How to set up custom actions?

In your Chatref agent’s settings, navigate to the Custom Actions tab. Click Add Action, enter the endpoint URL and method, define the input fields the agent will prompt for, and map those to the API call. Save and test using the built-in chat. Once verified, your agent will execute the action on demand in live conversations.