How can I automate answers about our hostel's neighborhood?

Build a knowledge base with everything your team already knows. Upload a PDF, a page from your website, or plain text lists covering bus routes, restaurant recommendations, safety tips, and opening hours. Chatref’s knowledge-base feature ingests that content so your local area chatbot always has a grounded source to pull from - never making up answers or searching the web.

Once your neighborhood info is in Chatref, its AI agents handle the repetitive part. When a guest asks “How do I get to the old town?” or “Which cafe opens early?”, the agent replies instantly with the exact steps from your uploaded notes. Your team steps in only for complex requests, freeing up hours each day while guests get reliable, round-the-clock help.

With custom-actions, you can go beyond static answers. Set up a simple flow where the chatbot asks what type of experience the guest wants - budget eats, live music, kid-friendly spots - then pulls matching suggestions from your knowledge base. It feels like a human concierge, but it’s your curated list of local favorites delivered automatically.

Chatref’s insights feature analyzes conversations to surface what guests ask about most. A spike in “vegan restaurants” or “late-night pharmacies” tells you what to add next. Weekly digests highlight unanswered questions, so you can refine your knowledge base and the AI agent gets smarter with every stay.

What neighborhood questions come up?
Guests frequently ask for directions, dining recommendations, public transport advice, safety tips, opening hours, free activities, and hidden local spots - the same questions your front desk repeats daily.

How do I share local tips clearly?
Add your tips to a document or webpage with clear headings, bullet points, and simple language. Chatref’s knowledge base reads that content directly; the AI uses it to deliver concise answers, so write it the way you’d explain it to a guest in person.

Can AI recommend places to visit?
Yes, if you’ve added places to your knowledge base. The local area chatbot won’t search the internet - it only suggests spots from your own curated list, matching the guest’s question or the preferences they share via custom-actions.

What’s the best way to update info?
Edit the original document or knowledge base entry inside Chatref. The agent immediately uses the new version - no retraining needed. You can also add new tips based on insights from guest conversations to keep recommendations fresh.