How can I handle questions about your return policy?

When repeat questions about returns flood your inbox, your team spends time copying and pasting the same answers. Chatref’s ai-agents resolve those return policy questions automatically, at any hour, using your own knowledge-base. Upload your returns process PDF, your shipping page, and even a bullet-point refunds summary - the agent learns it all.

Customers ask things like “Can I exchange a flavour I don’t like?” or “When will my refund hit?” The agent responds instantly, grounded in your content, without putting your team on hold. And because it never searches the open web, it won’t mislead someone with a competitor’s policy.

A plain FAQ answers “what” - but your customers also need “how.” With custom-actions inside the chat widget, the agent can collect order numbers, confirm eligibility against your timeframes, and trigger an automatic return label request in your backend. The customer stays right in the conversation, and your support queue stays light.

For example, set up an action that asks for the order ID, checks if it’s within your 30-day window, and then emails a prepaid return label. No forms to fill, no separate email thread - the agent handles the entire returns process in the same chat.

Your return policy isn’t static - holiday extensions, updated refund timelines for bundles, or new exchange rules roll out. Whenever your content changes, Chatref re-ingests your docs so the agent’s answers reflect the latest policy. No copy-pasting across help desks, no forgotten drafts.

You can update a single Google Doc or re-upload a revised PDF, and every return policy question from that moment forward gets the newest answer. Review the agent’s conversation inbox to spot any confusion points and refine your source material.

What is your supplement store's return policy?

We accept returns on unopened supplement products within 30 days of delivery. Simply email us with your order number or start a return through the chat widget. Once we receive the item in its original, sealed condition, we’ll issue a full refund to your original payment method within 5-10 business days.

How do I initiate a return for a supplement purchase?

Use the chat widget on our site and type “start a return.” The agent will ask for your order ID, verify the purchase date, and if eligible, issue you a prepaid return label right in the chat. You can also email our support team, but the chat method is the fastest way.

Can I get a refund for opened supplement products?

For health and safety reasons, we cannot accept returns or issue refunds on opened supplement bottles unless the product arrives damaged or defective. If you received a damaged item, please contact us within 7 days of delivery with photos of the damage, and we’ll arrange a replacement or full refund.

What is the time frame for returning supplements?

You have 30 calendar days from the date your order was delivered to request a return for unopened supplements. After 30 days, we’re unable to process returns or refunds. Damaged or incorrect items must be reported within 7 days to qualify for a return or exchange.