How do I integrate Chatref with my beauty e-commerce platform?

Chatref’s website-widget embeds in a single snippet. Paste it into your store’s code, and an AI chat appears right where shoppers need help. No developer is required. Point the agent at your beauty-specific content - skin-type guides, ingredient lists, shade-matching charts, return policies - and it answers from your own resources, not generic guesses.

Beauty shoppers frequently ask “Where is my order?”, “Can I return an opened moisturiser?”, or “What shade suits me?”. With custom actions, you configure the agent to collect details and trigger your existing tools directly in the chat. Handle order status checks, initiate returns, or capture details for a personalised recommendation without leaving the conversation.

Not every question fits a script. The shared inbox lets your staff monitor live chats and take over any conversation with full context right where the AI left off. When a customer needs a human for a complex return or a sensitive beauty concern, you jump in seamlessly—no lost threads, no starting over.

How to add Chatref to my online store?

Copy the widget snippet from your Chatref dashboard and paste it into your site’s code before the closing </body> tag. It works with Shopify, Wix, and custom stores. No coding or plugins needed.

Can I customize the chat widget for my brand?

Yes. You set the widget’s primary color, add your logo, and name the agent. The result matches the look and feel of your beauty store without any extra design work.

What are the steps for integrating AI support?

1. Sign up and upload your beauty content — product details, return policies, care instructions.
2. Embed the widget on your store with the provided snippet.
3. Set up custom actions for tasks like order lookups or return handling.
4. Connect your team to the shared inbox so they can take over chats when needed. Start with your $50 free credit — it never expires and you pay only for what you use.