How do I integrate Chatref with my print on demand platforms?

The website widget is the core of your platform integration. It embeds directly into your Shopify, WooCommerce, or custom store with a single snippet. Once installed, the widget appears on every page, giving shoppers instant access to your AI chatbot for ecommerce. The agent answers questions grounded in your own content - no generic guesses, no hallucinations. You control the brand colors and welcome message so it feels native to your store.

Upload your shipping guides, size charts, return policies, and product descriptions to Chatref's knowledge base. The AI agent learns your business and answers customer questions from those documents. This is true print on demand support - your bot knows your specific production times, carrier options, and material details. You can create unlimited agents, so one might handle pre-purchase questions while another manages post-order inquiries.

Custom actions let your customer service chat widget do more than answer questions. Configure it to collect an order number and email address, then trigger a lookup in your print on demand platform's system. Shoppers get real-time order status without leaving the chat. You can also set up actions to capture lead details for abandoned cart follow-ups or sizing consultations.

When a question needs a human touch, your team takes over in the shared inbox. They see the full chat history and context, so the customer never repeats themselves. The inbox works across your entire team, and you can set up multilingual support to serve international customers in their preferred language - all from the same set of training content.

How to connect Chatref with my store

Sign up at app.chatref.ai and create your first agent. Upload your store's content (policies, product info, FAQs). Go to the widget settings, copy the embed snippet, and paste it into your store's theme file or custom HTML section. The widget appears immediately. Every new account gets $50 in free credit with no credit card required.

Steps to integrate Chatref

1. Create a Chatref account and claim your $50 free credit.
2. Add your content: upload PDFs, link your help center URL, or paste text directly.
3. Configure the widget: set brand colors, welcome message, and agent behavior.
4. Copy the embed code and add it to your store's header or footer template.
5. Test the widget on a staging page, then publish. Monitor conversations in the shared inbox.

Using Chatref with multiple platforms

Chatref supports unlimited agents on every account. Create a separate agent for each print on demand platform you use (Shopify, Etsy, WooCommerce, etc.) and train each one on that platform's specific content. All agents share the same pay-as-you-go credit balance. The multilingual feature lets a single agent serve customers in up to 11 languages, so you can cover multiple storefronts without duplicating work.