Setup
How do I set up Chatref for my baby goods store?
Getting started with Chatref for your baby goods store is straightforward. You upload product details, return policies, and shipping info so the AI agent can answer parents’ questions from your own content. Then you drop a single widget script onto your Shopify or custom site -- no coding needed. Your onboarding steps hand you $50 in free credit, so you can test everything risk-free.
Step 1: Gather your baby goods knowledge
Before you touch the app, collect the content that powers your agent. You can use PDFs of product manuals, your store’s URL, a sitemap, or plain text. Think about what new parents ask most often -- sizing charts, material safety, washing instructions. The RAG-grounded engine will answer only from these docs, never making up product claims.
Step 2: Start onboarding and upload your content
Log into app.chatref.ai and accept your $50 free credit -- no credit card required. The onboarding builder will prompt you to name your agent (something like “BabyHaven Assistant”) and then add your knowledge sources. Drag in your PDFs, paste product page URLs, or submit your store’s sitemap. The system digests everything within minutes, so your agent learns your full catalog and shop policies quickly.
Step 3: Install the Chatref widget on your store
Chatref’s website-widget works with any ecommerce platform. In the app dashboard, go to Widget Settings and copy your unique snippet. Paste it into the <head> tag of your store’s theme -- Shopify users can add it via “Edit Code” in the theme.liquid file. It’s a single line of JavaScript that sets up an origin-allowlisted, mobile-friendly chat bubble. Save and publish, and the widget appears at the bottom corner of every page.
Step 4: Customize the agent for a baby goods brand
Adjust the widget’s appearance to match your store’s look. Set the primary color to your brand shade, choose a greeting that welcomes parents (e.g., “Need help with a stroller or onesie size?”), and turn on lead capture. Under the Conversation Inbox, you can also review chats later and spot common questions about specific baby items. All these options are included -- no add-on fees.
Step 5: Test with real baby store queries
Before promoting the chat, use the live playground in the dashboard. Try queries like “What’s your return policy for diaper bags?” or “Are these pacifiers BPA-free?” The agent will answer directly from your docs. If something feels off, update the source content and re-train -- the agent improves instantly. Once you’re happy, let the widget handle simple questions so you can focus on fulfilling orders.
FAQ
How to add Chatref to my store website?
Copy the embed snippet from your Chatref dashboard’s Widget Settings tab. Paste it into your site’s global header -- on Shopify, enter your theme’s theme.liquid file before the closing </head> tag. The widget appears automatically on all public pages. No plugins needed. The code is origin-restricted to your domain for security.
What are the steps to configure Chatref?
- Create a free account and claim your $50 credit.
- Follow the onboarding flow to name your agent and upload at least one content source (PDF, URL, or sitemap).
- Customize the widget’s color, greeting, and lead capture settings.
- Test the agent with the built-in playground.
- Copy the widget snippet and paste it into your site.
All steps happen inside the app’s guided interface -- no technical skills required beyond copying a line of code.
Can I set up Chatref without technical help?
Yes. The onboarding mirror shows you exactly what to do, and adding the widget only requires pasting one snippet into your website header. If you use a platform like Shopify, it takes less than two minutes. No developer, theme editing experience, or API knowledge needed. If you ever get stuck, the docs at docs.chatref.ai walk you through it step by step.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.