How do I set up Chatref for my local delivery store?

Chatref’s knowledge base grounds every answer in your own documents, not guesswork. Collect the information your customers ask every day—delivery zones, cut-off times, order tracking, returns, and area-specific fees. Upload that content as PDFs, text, or point Chatref at your website’s pages and sitemap. The AI agent will pull answers straight from those sources, so it always speaks accurately for your business.

Building your local delivery store chatbot takes a few minutes. Inside your Chatref account, name your agent, set a friendly brand voice, and choose a primary colour to match your site. No coding or training required—the agent starts answering questions as soon as you’ve added content. You can test it right in the live playground to see how it handles typical delivery questions before it ever talks to a real customer.

Add the Chatref website widget to your store in one step. Copy the snippet from your agent’s “Embed” tab, paste it into your site’s header or footer, and the widget appears on every page. Chatref origin-allowlists your domain automatically, so the widget only works where you approve it. Customers can then ask about delivery status, service areas, or pricing without leaving your checkout flow.

Chatref runs on a pay-as-you-go model, not a monthly subscription. Every new account starts with $50 in free credit—no credit card needed. Each chatbot response costs between 1 and 5 coins, and your balance never expires. You keep all features, unlimited agents, and unlimited documents on every account, so you only pay when your chatbot actually talks to someone.

How to embed Chatref on my website?
From your Chatref dashboard, open the agent you want to publish. Go to the “Embed” section, copy the provided code snippet, and paste it right before the closing </body> tag on every page of your delivery store. The widget will appear at the bottom-right corner. No extra plugins or developer setup needed.

What content do I need for Chatref?
Provide anything your customers repeatedly ask: opening hours, delivery radius, postcode checker logic, tracking links, return policies, and menu/product details. PDFs, text files, and URLs all work. The more accurate, real-world content you add, the better your AI agent answers.

Is Chatref easy to set up?
Absolutely. You don’t need technical skills. Add your content, adjust the brand appearance in a few clicks, drop in the widget snippet, and you’re live. Most local stores are up and telling customers delivery times in under 15 minutes.

Can Chatref handle multiple languages?
Yes. Chatref’s AI agent automatically detects the customer’s language and replies in that same language—using your uploaded content as its knowledge base. If your delivery store serves a multilingual area, simply include documents in the languages your customers speak, and Chatref will handle the rest.