Setup
How do I set up Chatref for my print on demand store?
Setting up Chatref for your print on demand store is straightforward. You’ll train an AI agent on your store’s policies and product info, then embed the customer service chat widget on your site. From there, you can configure custom actions for common tasks like order lookups and use the shared inbox for complex queries.
Get your store’s content ready
Your AI agent is only as good as the information it learns from. Gather the documents that contain your store’s shipping policies, return guidelines, product care instructions, sizing charts, and frequently asked questions. Chatref accepts PDFs, plain text, and even entire website sitemaps. Upload your files, point it at your store’s help pages, or paste your FAQ directly – the agent will use this to give grounded, accurate answers to every customer question, eliminating guesswork and repetitive support tickets.
Build and brand your AI agent
Once your content is in, create an AI agent specifically for your print on demand store. Give it a name, set the primary color to match your brand, and define its tone of voice. Chatref’s no-code builder lets you test responses in a live playground immediately. The agent answers using only your uploaded content, so responses are accurate and on-brand. You can build unlimited agents – perhaps one for order support and another for product recommendations – all included with your account.
Embed the widget on your store
With your agent ready, adding the customer service chat widget to your site takes one JavaScript snippet. Copy the code from your Chatref dashboard and paste it into your store’s theme or tag manager – it works on any platform, including Shopify, WooCommerce, and custom sites. The widget appears as a chat bubble on every page, letting shoppers get help right where they are. All chat replies stay grounded in your store’s actual content, so customers get consistent support about production times, tracking, or design options 24/7.
Set up custom actions for print on demand tasks
Chatref’s custom actions let you handle routine store tasks without leaving the chat. For a print on demand business, you can set up actions that collect an order number and automatically pull tracking info from your print provider’s system, or initiate a return request by capturing customer details. These actions plug into your existing tools, so the AI can do more than just talk – it can actually resolve issues. Define the steps once, and the agent runs them whenever the trigger phrase is detected.
Monitor chats and hand off with the shared inbox
Even with AI handling the bulk of queries, some conversations need a human touch. The shared inbox shows every chat in real time, letting you or your team jump in with full context of the exchange. If a customer asks something the agent can’t resolve – like a complex custom order modification – you can take over seamlessly. The agent sees the same conversation thread, so handoffs are invisible to the shopper. Use the inbox to review AI customer support quality and spot trends in what customers are asking.
FAQ
How to integrate Chatref with my store?
Integration takes a few minutes. After you build and test your AI agent, you’ll find the embed code in your Chatref dashboard. Copy the snippet and paste it into the <head> section of your store, or use your platform’s custom HTML/pixel area (e.g., Shopify’s theme.liquid). Once saved, the chat widget appears on all pages immediately. No coding is required; if you run into trouble, check that your site domain is allowlisted in your Chatref widget settings.
What content do I need for Chatref? Provide the same information you’d give a new support hire. This typically includes shipping and return policies, production timelines, sizing guidelines, product care instructions, and your FAQ list. You can upload these as PDFs, paste text directly, or supply your store’s sitemap URL for automatic scanning. The more specific your content, the more precise and helpful the agent’s answers become for your print on demand support.
Can Chatref handle multiple languages? Yes. Chatref’s multilingual capability supports up to 11 languages, so you can serve international customers without building separate agents. The agent uses the same underlying content (your policies and info) but routes the chat through appropriate language models to respond naturally in the user’s tongue. This is ideal for print on demand stores with a global customer base.
How do I customize the chat widget? Customization is built into every account. In the widget settings, you can change the primary color to match your brand palette, add your logo, and adjust the chat bubble’s position and behaviour. You can also set a custom greeting and fine-tune the agent’s personality. All branding options are included – there’s never an extra charge for removing Chatref’s branding or for styling multiple agents.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.