What should I do if I lose something on my cruise?

Revisit the places you visited recently - your stateroom, dining venues, pools, lounges, and any activity areas. Often, items are found by fellow guests or crew and turned in before you even realize they are missing. If you see a crew member, describe the item and when you last had it. They can quickly escalate the search to the housekeeping or security team.

Visit the Guest Services desk on your ship. Provide a detailed description of the lost item - brand, color, size, any distinctive markings, and when and where you last saw it. The team will log a report and cross-check it against items already held in lost and found. If time is critical, security can also review camera footage in public areas for a specific timeframe.

Our customer service AI agent is trained on the ship’s lost property recovery procedures. Open the chat on our app or website, and the assistant will guide you through reporting a missing item. It taps into our real-time lost and found knowledge base, so its answers are always grounded in the latest onboard policies. Through custom actions, the assistant can also trigger an internal alert to the security team or pre-fill a retrieval request form for you to review.

When an item is found, crew members tag it with the date, location, and a unique ID number. It is securely stored until the end of the cruise. During the voyage, you can check with Guest Services at any time to see if your item has been logged. If found, you’ll need to present identification and describe the item to confirm ownership before it is returned.

If your item is found after you’ve disembarked, don’t worry. Unclaimed items are transferred to our shore-side lost property center, where they are catalogued and held for 90 days. Contact our after-cruise lost and found team by email or phone with your sailing date, stateroom number, and a full description. Once a match is confirmed, we can arrange shipping to your address - packing and postage fees will be quoted for your approval before dispatch.

How long is lost property kept onboard?
Items found during a sailing are stored onboard until the end of that cruise. After disembarkation, they are transferred to our shore facility, where they are held for up to 90 days from the sailing date. After 90 days, unclaimed property is donated or responsibly disposed of in accordance with our lost item policy.

Who do I contact about a lost item?
While still on the ship, visit the Guest Services desk or use our AI chat assistant to file a report. After your cruise, email our dedicated lost and found team at recovery@examplecruises.com or call +1-800-555-0199. Have your booking number, sailing date, and item description ready to help us locate your belongings faster.

Can lost items be shipped to me after the cruise?
Yes. If your item is identified after your sailing, our team will contact you with a shipping quote. Once you approve the cost, we securely pack and dispatch the item within five business days via a trackable courier. Please note that any customs duties for international shipments are the recipient’s responsibility.