How can I manage my existing transfer bookings?

Open the chat widget on our website. The agent will ask for your booking ID or the email address you used when you reserved. Once verified, it pulls up your transfer details - pickup time, route, vehicle, and status. Everything you need is right inside the chat.

Need to push your pickup or move it earlier? Tell the agent the new date and time you want. The AI agent confirms availability and applies the change instantly through a custom action tied to our scheduling system. You receive an updated confirmation in the same conversation. If the new time affects the fare, the agent shows you any price difference before you approve.

If your plans change, you can cancel a booking by asking the agent. It verifies your cancellation policy, calculates any applicable refund, and processes the cancellation in seconds. After the action runs, you get a cancellation reference and receipt. The agent can also help you rebook a new transfer if you still need a ride.

The AI agent can edit your booking details as well. Change the number of passengers, vehicle class, flight number, or special requests. The agent confirms the changes and updates your reservation. Because all modifications happen through custom actions, there is no back-and-forth with the support team - the bot makes it happen right away.

How to reschedule an existing booking?

1. Open the chat widget and provide your booking reference.
2. Ask the AI agent to change your pickup time.
3. Tell the agent the new date and time you need.
4. Review the updated details and any fare adjustment the agent shows.
5. Confirm the change. You receive the revised confirmation in the chat.

Steps to cancel a transfer

1. Start a conversation and give your booking ID or email.
2. Request the cancellation.
3. The agent will display your refund eligibility and any fees.
4. Confirm you want to proceed.
5. The agent cancels the booking and provides a cancellation receipt.

Where to find my booking details

Your booking details appear inside the chat once the AI agent verifies your identity. You can also ask the agent to show your current pickup time, route, vehicle information, and status at any time. If you need the official confirmation email, the agent can resend it to the address on file.