How do I modify my car rental reservation?

Click the chat widget and type what you want to do – for example, “change my rental booking” or “modify reservation.” The AI agent understands your request instantly and responds with information pulled directly from our help center. It will ask for your reservation number, verify your identity, and then confirm what part of the booking you want to modify. You don’t need to search through pages or wait for an email reply.

Once the AI agent knows what you want to change, it walks you through the options using Chatref’s custom‑actions capability. For a date change, it checks availability and any price differences. To upgrade your vehicle, it shows available models and confirms the new rate. You can also add extras like GPS, a child seat, or additional drivers. Each step happens in the same conversation window, and the changes are applied to your reservation in real time.

You can change most booking details before the pick‑up window closes (usually 24-48 hours before your scheduled time). Typical modifications include:

• Pick‑up and return dates
• Vehicle type or size
• Extra equipment (navigation, booster seats, etc.)
• Contact and driver information

You cannot modify a reservation once the rental has started or if the change violates rate rules. The AI agent will tell you exactly what’s allowed based on your booking and our terms.

Can I change the rental car pick‑up date?
Yes. Open the Chatref AI assistant, give your reservation number, and ask to change the date. The agent checks availability and pricing, then uses a custom action to update your booking. Just make sure you request the change before the cut‑off time listed in your confirmation.

How do I upgrade my rental car?
Tell the AI assistant you would like to upgrade. It will show you available vehicle options for your dates and location. Once you choose, a custom action processes the upgrade and sends a new confirmation.

What is the cancellation policy for car rentals?
Cancellation terms depend on your rate plan and how far in advance you cancel. The AI agent can retrieve the policy tied to your reservation. It will explain whether you qualify for a free cancellation, how much any fee would be, and can process the cancellation via a custom action if you decide to proceed.