How do I set up my neobank account?

Before you begin your neo banking sign-up, gather these items. Our knowledge base lists every accepted document type, and the AI agent in the chat widget can check your files against those requirements immediately.

• Valid government-issued photo ID (passport, driver’s license, or national ID)
• Proof of address (recent utility bill, bank statement, or rental agreement dated within the last 3 months)
• A smartphone with a working camera for the live selfie check
• The email address and mobile number you’ll use for online banking

If you’re unsure whether your document is acceptable, just ask the widget. The agent is grounded in our onboarding docs and will tell you in seconds.

Open the mobile app and tap Sign Up. The online bank account creation flow takes you through a few screens:

1. Enter your personal details (full legal name, date of birth, email, phone).
2. Create a strong password and choose a security question.
3. Accept the terms and agree to electronic delivery of account documents.

The AI agent monitors the registration process. If you miss a field or enter an invalid format, a custom action can highlight the error and suggest the correct input directly in the chat - no separate help search needed.

Now you’ll prove who you are. The app will guide you through three identity checks, but the chatbot is available at every step.

• Document upload: Use the in-app camera to capture your ID. The AI agent can verify the photo is clear and properly framed before you submit, thanks to custom actions that compare the image against our quality standards.
• Address verification: Upload your proof of address. If the system can’t read the date, the agent will ask you to re-take the photo or try a different document.
• Selfie check: Follow the on-screen prompts. The agent can provide real-time tips (adjust lighting, remove glasses) based on our knowledge base of liveness detection best practices.

All files are encrypted and processed instantly. Most verifications complete in under a minute.

Once your identity is confirmed, you finish the neobank account setup in two final steps.

• Activate your card: If your account includes a virtual card, it’s issued immediately. The chatbot can display the card details right in the widget after you confirm your identity - no hunting through the app.
• Set up online banking: Link your account to your mobile number for SMS alerts and enable biometric login. The AI agent can walk you through the security settings step by step, using the exact instructions from our onboarding knowledge base.

Your account is now fully operational. The chatbot remains available 24/7 to answer any follow-up questions about transfers, limits, or added features - and to hand you over to a human agent instantly if you ever need one.

What are the steps to open a neobank account?
Download the app, enter your personal details, verify your identity with an ID and selfie, provide proof of address, then activate your card and online banking. Our AI agent can guide you through each screen and handle document uploads via custom actions in the chat.

What documents do I need to set up a neobank account?
You need a valid government-issued photo ID (passport, driver’s license, national ID), a proof of address document (utility bill, bank statement, or rental agreement from the past 3 months), and a live selfie taken with your phone camera. Our knowledge base has a full list of accepted alternatives if your document is not standard; the AI agent can check your document type instantly.

How long does it take to open a neobank account?
The entire digital bank registration usually takes 5 to 10 minutes if you have your documents ready. Identity verification is often instant, and the virtual card is available right after approval. Complex cases may take up to 24 hours, but the chatbot will alert you via a custom action as soon as your status changes.

Can I open a neobank account from anywhere in the world?
Our service is available to residents of supported countries. The AI agent checks your location when you begin the online bank account creation and will let you know immediately if your region is eligible. If it isn’t, the agent can store your details so we notify you when we launch in your area.