How do I set up my robo-advisor account?

Have these items handy - the AI assistant will explain each requirement if you're unsure:

• A government-issued photo ID (driver's license or passport)
• Proof of address (utility bill or bank statement)
• Social Security Number or Tax Identification Number
• Bank account and routing numbers for funding

Our setup agent lives in the account creation flow and can clarify any document right when you need it, so you won't waste time searching for answers.

1. Go to our website and click Open Account.
2. The AI assistant immediately greets you in the chat and walks you through registration. It asks for your email, full name, date of birth, and contact details.
3. The same assistant explains account types (individual, joint, IRA) based on your goals - no need to leave the flow. It answers questions instantly from our own policy documents, giving you accurate, grounded information.

The entire step takes only a few minutes because the assistant catches errors in real time and prompts you to fix them before moving on.

Identity verification happens right inside the chat. The assistant:

• Shows you exactly what documents to upload (photo ID, proof of address)
• Provides a secure file-upload tool in the chat window - no separate email or portal needed
• Passes your files directly to our compliance system via a custom action, triggering the verification check automatically

While the check runs, the assistant remains available to answer questions about document formats, expected timelines, or anything else you're worried about.

Most verifications complete within minutes to a few hours, and you'll be notified the moment your account is approved.

Once verified, the setup agent helps you put your money to work:

• It explains the minimum initial investment (many accounts can be opened with as little as $0-$500)
• It walks you through linking a bank account via a secure handoff, and if you pause, the agent can pick up right where you left off
• It proposes a recommended portfolio based on the risk profile you completed during signup - you can adjust or accept with one click

You can also start with a small amount and set up recurring deposits later. The assistant can handle that setup without you ever leaving the chat.

After funding, your portfolio will start building automatically, and the assistant confirms everything is complete before handing you off to your dashboard.

Your account is live. The AI assistant remains available post-onboarding to answer questions about rebalancing, fees, tax documents, or adjusting your contributions. Just open the chat - it's always grounded in our own content, never guessing.

What documents are needed to open a robo-advisor account?

Typically you'll need a government-issued photo ID, proof of address (like a recent utility bill or bank statement), and your Social Security Number or Tax Identification Number. During setup, the AI assistant walks you through exactly what to upload and in which formats, based on your jurisdiction.

How long does it take to set up a robo-advisor account?

The online application takes 5-10 minutes. Identity verification can be instant, but may take a few hours if manual review is required. Once approved, funding your account takes a few business days depending on your bank. The AI assistant keeps you updated on the status throughout, so you never wonder where things stand.

Can I start with a small investment in a robo-advisor?

Yes. Many robo-advisors have low or no account minimums, so you can often begin with $5 or $500, depending on the service. During onboarding, the AI agent will confirm the exact minimum for your chosen account type and help you set an initial amount that fits your situation.