How do I set up WooCommerce chat that answers from my own docs – not the web?

Generic chatbots that search the internet often guess or invent details about your products, shipping, or returns. With Chatref’s knowledge-base feature, your AI agent only pulls from your uploaded store documents – product specs, warranty info, size charts, and more. This means every answer is accurate, branded, and free from made-up content. For a WooCommerce help center chat, that trust is critical when a customer asks about a return policy or ingredient list.

Chatref learns directly from the files and pages you provide. Use the knowledge-base tool to upload:

• PDFs (catalogues, manuals, terms)
• Plain text (policies, FAQ sheets)
• URLs (your existing help center, WooCommerce product pages, or a sitemap)

Upload once and the AI immediately pulls answers from that material. You can update docs anytime and the agent will reflect changes in minutes.

The widget is fully customizable to feel like a native part of your shop. In the customization settings you can set your brand’s primary color, choose the widget position, and adjust the greeting message. No extra branding fees apply – every Chatref account includes full white-label options, so the chat looks like your store, not a third-party tool.

Once your knowledge base is loaded and the widget is styled, grab your embed snippet from Chatref and add it to your WooCommerce store. Paste the code into your theme’s footer or use a header/footer plugin – no coding required. The widget loads instantly and starts answering customer questions from your documents, with zero configuration on the WooCommerce side.

Will the AI make up answers?
No. Chatref agents answer strictly from your uploaded documents. They do not search the internet, fill in gaps, or hallucinate – if the answer isn’t in your docs, the AI asks the customer to clarify or hands off to a human.

How do I train it on my WooCommerce docs?
In the Chatref app, go to your knowledge base and add content: upload PDFs, paste plain text, or point it to URLs (including your WooCommerce pages and help center). The AI learns from that content automatically and stays up to date with any changes you re-upload.

Can it answer from PDFs or videos?
Yes, PDFs, text files, and webpage content are supported. Video files aren’t processed directly, but you can extract the transcript and upload it as text or a PDF. The AI will then answer from that transcript just like any other doc.

How fast does it learn new docs?
Within a few minutes. After you upload or link content, Chatref processes it and makes it available to the agent immediately – no lengthy indexing waits. If you update a document later, the new version goes live just as quickly.