Where can I find Shopify's help documentation?

The primary destination to find Shopify guides is help.shopify.com. The site covers everything from store setup to advanced checkout customizations. Inside your Shopify admin, click the Help button (the question mark icon) and you’ll see context-sensitive articles tied to the page you’re on. For technical or API-level Shopify documentation, shopify.dev hosts the complete reference, tutorials, and changelog. All three sites offer search that makes locating specific Shopify help center articles fast.

Chatref’s knowledge-base ingests the exact Shopify documentation you rely on - from help.shopify.com and shopify.dev - and builds an AI agent grounded in that content. Instead of reading through articles, you or your customers can ask a question in plain language and get a direct answer pulled from your own Shopify docs, not a guess. The AI agent resolves repeat questions automatically, in your brand voice, and never makes up information because every response is sourced from your curated knowledge-base.

Once your Chatref agent has Shopify’s documentation onboard, you can do more than answer questions. Custom actions let you collect details and trigger real tasks right inside the chat - for example, pulling live order statuses, verifying shipment tracking, or updating customer tags through your Shopify backend. This turns your help center into an interactive assistant that handles account tasks without leaving the conversation, giving customers instant resolution.

How do I talk to a person at Shopify support?

Visit help.shopify.com and start a live chat, or request a callback from the support team. The chat widget appears in the lower-right corner of the help center. After you describe your issue, you’ll have the option to speak with a support advisor.

What is the phone number for Shopify 24/7?

Shopify does not publish a general inbound phone number. Instead, 24/7 phone support is available once you request a callback through the help center. From the help page, select the callback option and a Shopify team member will call you at the number you provide.

How do I chat with Shopify customer care?

Open help.shopify.com. Click the chat bubble icon in the bottom-right corner, log in to your Shopify account, and type your question. The live chat is available 24/7 for merchant accounts and connects you with real support staff after an initial automated triage.