How does your pay-as-you-go pricing work?

When you sign up, you get $50 in free credit with no credit card required. This credit never expires, so you can test everything at your own pace. From there, you add funds to your account balance as needed.

Each time your AI agent answers a customer question, it costs between 1 and 5 coins depending on the complexity of the response. Factors like the AI model used, the length of the answer, and how deeply the system searches your knowledge base all influence the coin cost. You are never charged for idle time - if no one chats with your agent, you pay nothing.

Unlike platforms that gate features behind higher-priced plans, Chatref includes everything on every account. You get unlimited AI agents, unlimited training documents, the embeddable website widget, lead capture, visitor analytics, custom branding, and the full conversation inbox. There are no add-on fees for extra bots, no paywall for removing branding, and no setup charges.

This means your supplement store can deploy agents for product questions, order status, and ingredient inquiries without worrying about per-bot costs or hitting a feature limit. You simply pay for the conversations that happen.

Your pay-as-you-go balance gives you complete control. You can top up with any amount whenever you need more credit, and you can monitor usage directly in your Chatref dashboard. Since costs scale with actual chat volume rather than team size or a fixed monthly rate, your spending aligns naturally with your store's busy seasons and slower periods.

For ecommerce health-supplement stores, this is especially useful. You might see higher chat volume during a product launch or promotional period, and near-zero volume during off-hours. With pay-as-you-go, your costs reflect that reality instead of a flat subscription that charges you the same regardless.

Are there hidden fees?

No. Chatref has no setup fees, no annual contracts, no per-bot charges, and no fees for branding removal or extra features. The only cost is the coin deduction per chatbot response, drawn from your prepaid balance. If your balance runs low, you simply top up - there are no surprise charges.

How do I manage my supplement budget?

You can add funds to your Chatref account in any amount you choose. Many store owners start with the free $50 credit to gauge typical usage, then top up based on their actual chat volume. The dashboard shows your coin consumption in real time, so you always know where your balance stands. You can set a personal top-up threshold and refill only when needed.

What payment methods do you accept?

Chatref processes payments through Paddle, which supports major credit cards, debit cards, and PayPal. All transactions are handled securely, and you can manage your payment method and billing details directly in your account settings.