How do I track my supplement delivery?

Use custom actions to let your AI agent fetch live supplement delivery status directly from your order management or shipping API. When a customer asks to track a supplement order, the agent extracts the order tracking number from the conversation, calls your backend, and returns the current status, last scan location, and estimated delivery date - all inside the chat. No human needed to copy-paste tracking links.

Train your ai-agents on your shipping policies, typical transit times, and common after-purchase questions. The agent resolves straightforward queries like “Is my package on the way?” or “When will my supplements arrive?” by explaining the supplement shipping updates it retrieved via custom actions. It can also read back the order tracking number so the customer has it for reference, and it can explain what each carrier status means in plain language.

Even before a customer asks, you can configure custom actions to push supplement shipping updates into the chat at key milestones - label created, picked up, out for delivery. The ai-agent can message the customer proactively (for example, in a post-purchase engagement flow) and offer a one-click option to track their supplement order. This reduces “where is my order?” tickets while making your brand feel attentive.

If a tracking event signals a delivery exception - like a failed attempt or a long stall - the ai-agent can flag the conversation in Chatref’s inbox for your support team. The agent can also collect any needed details (new delivery preferences, gate codes) via custom actions, so the handoff is seamless. You spend time only on cases that truly need a person.

How long is supplement shipping?
Standard shipping within the contiguous US takes 3-7 business days. Expedited options deliver in 1-2 business days. Your Chatref ai-agent will always quote the exact timeframes configured in your shipping settings and can account for regional cut-off times.

What if my order is delayed?
Carrier delays can happen due to weather or volume surges. If the supplement delivery status shows no movement for 48 hours, the ai-agent will flag the order for manual review. Our team then opens a case with the carrier and follows up with you by email.

Can I change my delivery address?
Address changes are possible only before the order ships. The ai-agent can collect the new address via a custom action, forward it to our warehouse team for verification, and send you a confirmation once it’s updated. If the order has already shipped, the agent explains your options (package intercept or redirect, where available).