Does the trading platform offer multilingual support?

The platform interface is available in up to 11 languages. You can switch your display language at any time from your account settings. The change applies instantly across the dashboard, order forms, reporting tools, and charting modules, so you always work in the language you are most comfortable with.

Beyond the interface, our knowledge base, platform guides, and video tutorials are localized into the most common languages used by our global user base. This means you can learn trading concepts, platform features, and compliance requirements in your native language, reducing confusion and speeding up onboarding.

Our support team handles inquiries in the language of your choice. When you reach out via live chat, email, or web form, the conversation is automatically routed and answered in the same language. The experience is seamless: you ask a question in your language, and the response is grounded in accurate, localised knowledge, not machine guesses.

All customer conversations flow into a single shared inbox, regardless of language. This gives our team full visibility: a support agent can see your entire history, pick up the thread, and respond with context, even if a colleague previously helped you in another language. Handoffs are smooth and nothing gets lost.

What languages are supported by the trading platform?

The platform supports up to 11 languages for the user interface, including English, Spanish, French, German, Simplified Chinese, Japanese, Portuguese, Arabic, Italian, Dutch, and Korean. We are continuously adding more based on customer demand.

Is customer service available in multiple languages?

Yes. Our support team provides assistance in the same set of languages as the platform interface. When you contact us, the inquiry is categorized by language and assigned to an agent who can respond in that language, all within a unified shared inbox.

Can I change the language of the platform interface?

Absolutely. Go to your Account Settings and select your preferred language from the dropdown. The change takes effect immediately and persists across all your sessions. You can switch as often as you like.