How can Chatref help capture leads for my sports equipment store?

Your Chatref AI agent lives inside a lightweight website widget. Drop one snippet on your store and it appears on every page, ready to talk about your full inventory. Whether a visitor wants to know if a tennis racket suits beginners or asks when that popular yoga mat will be back in stock, the agent responds instantly using only your own product docs and specs. No waiting, no bouncing to a contact form.

This 24/7 availability means you never lose a lead to a closed live-chat window. The agent handles common questions on its own, so your team can focus on closing sales while Chatref nurtures early interest.

Chatref’s lead capture works inside the same conversation. After the AI agent has answered a shopper’s question - say, confirming a bike helmet fits their cycling style - it can gently ask for an email, name, or phone number. This feels natural because the visitor just got value, you’re not interrupting their flow with a popup.

You control what information you collect. Ask for a name and email to send a size guide follow-up, or ask for a phone number to have your team reach out about a custom order. All captured details land in your Chatref conversation inbox, timestamped and linked to the full chat history.

Because every response is grounded in your own catalog, the agent never guesses about stock or specs. That builds trust - and trust makes a shopper more likely to hand over their contact details.

Every captured lead shows up in your Chatref inbox alongside the conversation that produced it. Review the chat to see exactly what the visitor asked and what the agent said before the lead was captured. That context lets your sales team pick up right where the AI left off, with a warm lead who already had their product questions answered.

You can export leads in bulk or handle them right inside your existing sales process. The analytics dashboard also surfaces which products get the most questions and which chat paths lead to conversions, so you can tighten your lead qualification over time.

Start with $50 in free credit - no credit card needed, and the credit never expires. Build your first agent by uploading product PDFs, your store’s URL, or a sitemap. Turn on lead capture in the widget settings, decide what fields to collect, and embed the snippet on your Shopify store or any site. Unlimited agents are included on every account, so you can create separate assistants for different product lines if you like.

With pay-as-you-go pricing, you only spend coins when the agent responds. No monthly fees, no per-seat charges - you pay $0 when chats are quiet, and you can top up anytime. All features, including lead capture, branding removal, and analytics, are available on day one at no extra cost.

How to capture leads from customer chats?

Enable lead capture inside the Chatref widget settings. Choose which fields to collect (name, email, phone, etc.) and at what point the agent asks. The conversation continues naturally - the agent answers the visitor’s product question, then invites them to leave their details so you can follow up. All captured leads appear in your Chatref inbox with the full chat transcript.

Using Chatref for lead generation

Drop the Chatref embed snippet on your store pages. The AI agent engages visitors who have product-specific questions, building trust with accurate, catalog-grounded answers. Once the visitor shows interest, the agent captures contact information without redirecting to a separate form. Because the agent works 24/7, you generate leads while your team is offline, and every lead is tied to its originating conversation for easy follow-up.

Turning inquiries into sales

Every lead capture comes with the full conversation history, so your team knows exactly what the shopper was looking for. Use that context to send a personalized email with a link back to the product, offer a discount, or schedule a call. Over time, use Chatref’s conversation insights to see which questions correlate with purchases, and refine your product pages or follow-up cadence accordingly. With the right follow-up, a simple sizing question can become a sale.