What is your refund policy for VPN services?

When you submit a refund request, it lands in our team’s shared inbox - powered by Chatref - so no ticket is missed and we can respond quickly. Every request is reviewed against our refund terms, and approved refunds are returned to the original payment method within 5-10 business days.

To get money back from your VPN, simply contact support with your account email and purchase details. If you qualify under the 30-day guarantee, you’ll receive a full refund; otherwise, we evaluate based on usage and the nature of any VPN billing issues.

You can cancel your VPN subscription anytime from your account dashboard. Cancellation stops future billing immediately, but it does not automatically trigger a refund. To get money back, you must request a refund separately and meet the eligibility criteria below.

All cancellation and refund inquiries are visible to our team via the same shared inbox, so whether you wrote to cancel or just ask a question, we see the full context - no repeating yourself.

• New purchases: Eligible for a full refund within 30 days of the initial payment.
• Renewals: We typically do not offer refunds on renewal payments, but we do review cases if a billing error occurred.
• Duplicate or incorrect charges: If you see a charge you did not authorise, report it immediately - these are treated as VPN billing issues and resolved on a case-by-case basis.
• Exceptions: Accounts found in violation of our terms of service are not eligible for refunds.

Billing errors can happen. Our team uses Chatref insights to spot patterns in support conversations and proactively fix recurring VPN billing issues before they affect more customers. If you’ve reported a billing problem, we may also reach out directly with a solution - that’s lead-capture helping us keep track of affected users and follow up once the issue is resolved.

How do I cancel my VPN subscription?
Log into your account, go to Settings > Subscription, and select Cancel. Your plan will end at the next billing date, and you won’t be charged again. Cancellation does not automatically issue a refund - if you want money back, submit a separate refund request within 30 days of purchase.

What are the terms for refunds on VPN services?
We offer a 30-day money-back guarantee on all new subscriptions. Refunds for renewals or beyond 30 days are handled case-by-case and depend on the nature of the issue (e.g., billing errors). To get money back from VPN, contact support with your account details and a brief description.

Can I get a partial refund for unused VPN months?
Not typically. Our refund policy covers the full purchase within the first 30 days. After that, we do not issue pro-rated refunds for unused months, except in cases of documented billing errors or duplicate charges. Each situation is reviewed individually, and we aim to be fair.