AI Customer Service › AI Customer Service Chatbot for Websites
AI Customer Service for Website Chatbots
Turn your help docs into a 24/7 support agent that answers questions from your own content – no extra headcount needed.
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THE PROBLEM
Support queues are drowning in repeat questions
Your team keeps answering the same questions over and over. Customers wait. Your docs get ignored. Growth slows while tickets pile up.
Customers can’t find answers fast
Visitors scan your site for minutes – then give up and message support instead of reading help docs.
Repeat tickets clog the queue
Agents spend half their day typing the same replies to the same questions from different users.
Global customers hit walls at odd hours
Your docs don’t speak every language – and your team sleeps while customers wait for answers.
Onboarding drags and churn rises
New users get stuck, message support, and never see the value that keeps them around.
HOW CHATREF DOES IT
Stop losing customers to repeat questions – answer them instantly
Embed an AI chat that answers from your own help docs – no waiting, no wrong answers, and no extra headcount needed.
Upload your help docs in minutes
Paste links or upload files – Chatref pulls the exact answers your customers need.
Drop a chat widget on your site
Add one line of code – the AI starts answering from your docs right away.
Let AI handle the easy chats
Deflect repeat tickets and free your team for the tough cases – with full context ready.
Turn chats into fixes fast
Find the gaps in your docs and improve them faster than ever before.
IN ACTION
Turn your help docs into a 24/7 AI support agent
How do I reset my password?
Click Forgot password? on the login page. We’ll email a link that logs you in – no extra steps.
Why won’t my integration connect?
Check the API key in Settings → Integrations. Paste it exactly; spaces or caps break the link.
Can I move my data to another account?
Go to Settings → Account → Export data. Download the file, then import it in the new account’s same menu.
What’s the fastest way to get help?
Ask here – our AI pulls answers straight from our docs so you get a real fix, not a link.
UNDER THE HOOD
Turn every website visit into a faster answer – without adding headcount
Answer questions from your own docs
AI pulls answers straight from your help center – so it never guesses and always matches your brand voice.
Deflect repeat tickets before they hit the queue
Customers get instant fixes from your content – so your team spends time on the cases that need a human.
One chat agent for every channel and language
One window covers your site, app, email, and SMS – and speaks every language your customers use.
Hand off chats with full context to humans
When a person must step in, they see the full history – so customers never repeat themselves.
Capture warm leads while you help
Turn questions into conversations that grow your pipeline – without extra forms or pop-ups.
See what to fix next in your content
Chats turn into a live list of gaps – so you know exactly what to update to stop repeat questions.
FAQ
Questions, answered.
What is Chatref?
A smart chat widget that answers your customers from your own help docs and guides – so they get instant answers and you cut repeat tickets.
How do I add Chatref to my website?
Paste one snippet. The AI reads your content and starts answering right away – no training or coding needed.
Can Chatref handle questions in multiple languages?
Yes. It answers in any language your help docs are written in – so you cover every region from one set of content.
Does Chatref replace my support team?
No. It handles the routine questions so your humans focus only on the tough cases that need a person.
What if the AI can’t answer a question?
It hands off to a human with full chat history – so no context is lost and the customer never repeats themselves.
How does Chatref know what to say?
It only answers from your own docs – so it never makes things up and stays in your brand voice.
Can Chatref capture leads while it chats?
Yes. It spots warm leads inside conversations and flags them so you can follow up fast.
GET STARTED
Turn site visitors into happy customers – start free
Add a smart AI chat widget to your site in minutes and let it answer questions from your own help docs.