AI Customer Service › AI Customer Service Platform
AI customer service for SaaS teams
Turn every help doc into a 24/7 agent that answers in your brand’s voice – deflect repeat tickets and capture leads while your team focuses on what matters most.
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THE PROBLEM
Support tickets piling up as your product grows
Your team can’t keep up with repeat questions – customers wait too long and your docs don’t cut it anymore
Customers stuck waiting
Repeat questions clog the queue and your docs don’t give clear next steps – frustrated users bounce
Docs that don’t answer
Help pages are out of date or too long – customers can’t find fixes fast and ping your team instead
Onboarding slows down
New users get stuck early – long email chains and scattered guides delay their first win
No time to improve
Your team spends all day answering the same thing – no bandwidth left to fix the root cause
HOW CHATREF DOES IT
AI answers customer questions – before your team sees them
Deflect repeat questions with AI that knows your product – then hand off to humans with full context. One widget, one inbox, one insight loop.
Add your help docs and guides
Upload your existing content – the AI learns your product so it can answer instantly.
Drop the widget on your site
One snippet of code – your customers see a chat button that answers from your own words.
AI handles the routine, humans handle the rest
Most chats resolve automatically. When a person is needed, the handoff includes the full conversation.
Get a weekly email on what to fix next
See which questions keep coming up – so you can update docs or product before the next ticket arrives.
IN ACTION
Answer questions 24/7 – without adding headcount
How do I set up the AI chat widget on my site?
Paste the one-line code snippet into your site’s footer – the AI will start answering from your help docs right away. No training or prompts needed.
Can the AI answer in Spanish and German too?
Yes – add your translated help docs and the AI will reply in the same language your customer uses. No extra setup.
What happens when the AI can’t solve a question?
It hands off to your team with the full chat history – so humans pick up exactly where the AI left off.
How do I know what to improve next?
The platform emails you the top questions customers ask – so you can update your docs and stop repeat tickets before they happen.
UNDER THE HOOD
Turn every question into an answer – 24/7 – without the queue
AI answers from your docs only
No made-up replies – grounded in your own help guides – so customers get real fixes, not links.
One chatbox for all channels and languages
One agent handles email, chat, and in-app – no juggling tools – so support scales without extra headcount.
Leads captured while the bot works
Asked about pricing or trials? Warm leads land in your CRM before a human types a word.
Human takeover with full history
When AI can’t solve it, agents see every prior step – so customers never repeat themselves.
Insights that tell you what to fix next
Missed questions become actionable updates – so your docs stay ahead of the next ticket.
Pay only for what you use – no per-seat fees
Grow without surprise costs – scale support without scaling bills – so budgets stay predictable.
FAQ
Questions, answered.
What is an AI customer-support platform that answers from my own content?
A widget that sits on your site and answers customer questions in your brand’s voice using only your help docs, guides, and files – so answers are accurate and on-brand.
How does it handle questions it can’t answer?
It flags tough cases and hands them to your team with the full chat history – no extra logins or context hunting needed.
Can it capture leads while chatting?
Yes – it turns website visitors into warm leads inside the same chat window, so you never lose a potential customer.
Does it work across languages and time zones?
One AI agent covers every region and hour – no need to hire multilingual support or staff overnight shifts.
What happens when a customer needs a human?
Your team takes over seamlessly with full chat history, so the customer never repeats themselves or feels stuck.
How does it improve my support over time?
It emails you what to fix next – like outdated docs or missing guides – so your content stays ahead of questions.
GET STARTED
Stop repeat tickets – start free
See how AI answers from your docs and cuts support load in minutes.