Knowledge Base Software › SaaS Knowledge Base Software
Knowledge base software for SaaS teams
Let AI answer repeat questions from your help docs – so your team handles only the cases that need a person.
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THE PROBLEM
Support teams drown in repeat questions
Your knowledge base can’t keep up – customers ask the same things again and again while your team scrambles to answer
Repeat questions clog the queue
Customers keep asking the same basic questions – your team wastes time typing the same replies instead of solving real problems
Onboarding drags on too long
New users get stuck in long email chains because answers live in scattered docs – time to value slows to a crawl
Global customers get lost in translation
Support can’t cover every region and hour – customers outside your timezone wait for answers that never come
Insights vanish into the noise
You never know what’s confusing users most – so you keep guessing instead of fixing the real pain points
HOW CHATREF DOES IT
Stop drowning in repeat SaaS support questions
Let your docs answer routine questions – so your team can focus on what really needs a human. Faster onboarding, fewer tickets, happier customers.
Add your help docs and guides
Upload your existing content – Chatref learns your product’s answers instantly.
Drop the widget on your site
One snippet, no code. AI answers in your brand’s voice, 24/7, across every region.
Humans step in only when needed
AI resolves most chats. When it can’t, your team takes over with full context – no customer repeat.
Fix what’s broken before it breaks again
Weekly insights show exactly which docs need updates – so you stop the same questions forever.
IN ACTION
Meet customers where they are – faster answers inside your product
How do I set up a new team in our knowledge base?
Go to Settings → Teams and click Add Team. Pick a name and save – your new team appears in the sidebar right away. No waiting for support to reply.
Can I add a custom domain to our help center?
Yes. In Settings → Domains, enter your domain and upload a SSL certificate. The change takes effect within minutes – no downtime for your users.
Where do I upload our product screenshots for guides?
Drag and drop images straight into any guide editor. They auto-host on your CDN – no extra storage setup needed. Changes sync instantly across all guides.
How do I see which articles get the most views?
Open Analytics → Top Articles. Sort by views or time on page to spot gaps – then update those guides first to cut repeat questions.
UNDER THE HOOD
SaaS support that scales with your product – no new hires
Fewer repeat questions
AI answers from your docs – deflects common questions before they hit your queue. Results depend on your content.
Faster onboarding, happier users
Instant answers in your brand’s voice – users get unstuck and see value sooner.
Support that never sleeps
One widget covers every region and time zone – no extra shifts or delays.
Turn questions into fixes
Weekly emails show what’s confusing users – so you can improve docs, flows, or code.
Warm leads, not cold outreach
Captures contact details from engaged visitors – follow up while interest is high.
FAQ
Questions, answered.
What is an AI customer-support platform that answers from our own content?
It’s a widget you add to your site that lets an AI answer customer questions using only your help docs, guides, and files – so answers are accurate and in your brand voice.
How does it handle questions it can’t answer?
It hands off to a human teammate with the full chat history – no dead ends or article links that leave customers stuck.
Can it work across regions and time zones?
Yes. One set of your content powers the AI 24/7, so customers get fast answers no matter where or when they ask.
Does it capture leads while answering questions?
Yes. It turns anonymous visitors into warm leads inside the chat and tags them for your team to follow up.
How does it help my support team scale?
It deflects repeat questions automatically so your team spends time only on the cases that need a person.
Can it show me what to improve next?
Yes. It emails you insights from chats so you know which docs to update or add to cut future questions.
GET STARTED
Stop writing the same answers twice
Start a free, self-serve knowledge base that answers instantly and learns from every chat.