Answer tech questions instantly – with your own content
Chatref resolves customer questions about vehicle features using your help docs. Reduce support workload and capture leads – in real time.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same tech questions repeatedly about vehicle features.
Slow onboarding
Customers can’t find fast answers to car tech questions and lose interest.
Global coverage
Support can’t explain car tech simply across all regions and time zones.
Lost sales
Customers abandon purchases when they can’t find tech answers quickly.
The Chatref solution
Answer tech questions instantly.
A customer asks about a feature. AI scans your guides and gives the exact steps to set it up. No hunting through articles – just a smooth path to 'aha!'
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams explain car tech without the back-and-forth
How global brands keep customers informed with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref explains our EV charging tech in plain language, straight from our manual. No more calls asking 'How do I plug it in?'
One set of car tech docs now handles every market and time zone. Questions drop off after hours.
of import questions answered before they reach the team
Chatref turns 'How does this feature work?' into insights to improve our inventory listings.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Chatref only answers from your content – so you control accuracy.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats or languages?
Yes. Chatref handles help docs, guides, site pages, and files across languages – all from one set of imported content.
Can I keep my content private?
Absolutely. Your content stays yours. Chatref never searches the web or shares your data – it only uses what you import.
Will customers notice the change?
No. Your AI agent answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it explain our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you’ve written.
What if imports fail?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Answer tech questions instantly – free start
Paste your help docs and let AI resolve them in your brand’s voice.
Part of Chatref for Chatref for Used Car Dealers · Automotive hub · pricing.