Support global buyers with one set of content
Answer repeat questions in every language – no extra headcount. Chatref captures leads and hands off complex cases with full context.
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Why it matters
The problem this solves.
Repeat questions
Your team keeps answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Multilingual support
Buyers expect instant answers in their own language – 24/7.
Regional content
Maintaining separate support content for each region is time-consuming.
The Chatref solution
Turn repeat questions into instant answers.
Your docs already answer most questions. Chatref turns them into 24/7 AI answers – so customers get help instantly, and your team focuses on what matters. No more repeating yourself.
Real questions
What Chatref answers here.
Auto-answer ‘How do I bulk order?’ in Spanish – no translations needed.
Capture leads from chats asking about pricing tiers.
Hand off complex questions with full chat history attached.
Find common issues in chats to improve onboarding flow.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions by half
How Chatref deflects common questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our questions automatically – in the user’s language. Our team only sees the complex cases.
We deflect repeat questions before they reach our queue. Chatref pulls answers from our own docs – no more generic advice.
of import questions answered before they reach the team
One set of content now handles every region and time zone. We scale support without adding headcount.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates needed. Your AI agent only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
What if my old content is in different formats or languages?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of imported content – keeping your whole team covered.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Support buyers worldwide with one set of content
Start for free – paste your help docs and let AI answer in your brand’s voice.
Part of Chatref for B2B Wholesale Platforms · E-commerce hub · pricing.