Cut support emails with AI chat that learns from your docs
Chatref resolves customer questions instantly – no phone calls or long email threads. Keep your answers alive during a CRM switch.
Featured on
Why it matters
The problem this solves.
Hidden contact options
Customers can’t find where or how to ask for help.
Repeat questions
Support teams waste time answering the same basic questions over and over.
Language barriers
International customers struggle with language or time zones.
No central help hub
Bookstores lack one place to handle all customer questions.
The Chatref solution
Scale support without adding headcount.
Customers ask the same things over and over. Chatref turns your help docs into an AI agent. It answers instantly from your content – no dead-end links. Your team only sees the complex cases that need a human. Scale support without hiring more people.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support emails in half
See how businesses stop repeating themselves with AI-powered chat
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users get field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. Imports no longer pile up overnight.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Cut support emails with AI chat – free start
Paste your help docs and let Chatref handle questions instantly in your brand’s voice.
Part of Chatref for Chatref for Book Stores · E-commerce hub · pricing.