Give customers fast, 24/7 support without adding staff
Chatref answers questions instantly from your store’s own content. Human agents step in only when needed.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time on the same basic questions about delivery or order status.
Limited hours
Customers wait outside business hours for answers to simple questions.
Inconsistent service
Answers vary across locations – customers get confused or frustrated.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
The Chatref solution
Reduce repeat questions.
Customers ask the same questions over and over. Chatref answers instantly from your own content – no waiting, no copying links. Human agents handle only the cases that need a person. Scale support without adding headcount
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no back-and-forth.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Local Delivery Stores hub.
Loved by support teams
Teams cut support volume in half
How SaaS teams scale support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our common questions instantly. Our team now focuses on the tricky cases that need a human.
Our customers get help any time of day, in their own language. Chatref pulls answers from our own docs – no generic chatbot fluff.
of import questions answered before they reach the team
We cut support tickets by 50% in the first month. Chatref captures leads and gives us insights to improve our guides.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot what needs updating. Your AI agent only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Give customers fast, 24/7 support – free to start
Try Chatref now and let AI answer questions instantly from your own content.
Part of Chatref for Chatref for Local Delivery Stores · E-commerce hub · pricing.