Automate support with your own content
Chatref answers questions instantly from your help docs – no downtime, just faster onboarding and fewer repeats.
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Why it matters
The problem this solves.
Repeat questions
Your team spends too much time answering the same basic support questions.
Slow onboarding
New users struggle to find the exact next step in your help docs.
Global support
Your content needs to work for every region and time zone.
Scaling support
Adding headcount isn’t keeping up with demand.
The Chatref solution
Scale support as you grow.
Your product grows. So do support questions. Chatref AI answers 80% of them instantly, from your own docs – no dead ends. Your team handles only the cases that need a person. Scale support without adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
Real teams cut repetitive questions in half
How Chatref helps scale support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repetitive questions with our own guides – no more hunting for docs. Our team focuses on the hard stuff now.
Onboarding used to take days. Now Chatref walks new users through setup with our exact steps – time to value dropped by half.
of import questions answered before they reach the team
One set of content now supports every region. No more translating FAQs or fielding time-zone questions.
Won’t importing old content just bring in outdated answers?
You pick what to import – start with your best guides. Chatref only answers from what you give it, so outdated content stays out of the chat.
How long does setup take during a migration?
Minutes. Upload your content, drop in one snippet, and your AI starts answering – no coding or waiting.
What if my old content is in different formats or languages?
Chatref works with docs, guides, and files. It answers across languages from one set of content – covering your whole team.
Will Chatref understand the specific needs of our multi-vendor marketplace?
Chatref is trained on your own content, so it understands the unique aspects of your marketplace – from vendor policies to customer expectations.
Can Chatref handle support in multiple languages?
Chatref supports multiple languages – ensuring vendors and customers get help in their preferred language without adding more agents.
How does Chatref ensure accurate answers for our marketplace?
Chatref only answers from your own content, so it never makes up responses – keeping answers accurate and consistent.
Will Chatref integrate with our existing marketplace platform?
Chatref embeds easily into your site and works alongside your existing tools – no complex setup required.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
Start for free – your content, instant answers
Add your docs and let AI handle support chats in your brand’s voice.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.