Scale support for your marketplace
Automatically answer vendor, product, and order questions. Keep your support team focused on growing your business.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same vendor, product, or order questions.
Slow onboarding
Buyers can’t find the exact next step in your help docs and give up.
Global support
Keeping support consistent across regions and time zones is a challenge.
Manual insights
Tracking buyer questions to improve your marketplace takes too much work.
The Chatref solution
Scale support for your marketplace.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own docs – no new training.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Multi-Vendor Marketplace Support hub.
Loved by support teams
Teams cut support volume in half
How global marketplaces scale with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our support questions instantly – all from our own help center. Our team focuses on the hard cases now.
We handle every region and time zone with one set of content. Support questions don’t pile up overnight anymore.
of import questions answered before they reach the team
Buyers find what they need fast – no more dead-end article links. They stay in our marketplace the whole time.
Won’t buyers prefer calling or emailing for support?
Buyers want fast answers – in chat. Chatref resolves issues in moments, 24/7.
Can it handle questions about specific vendors or products?
Yes. Chatref answers from your marketplace content – not the web.
What if a buyer needs to speak to a human?
Chatref seamlessly hands off to your team with full context.
How do we track what buyers are asking?
Chatref mines chats for insights and emails you what to fix next.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating. Your AI agent only answers from what you give it – so you decide what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Give buyers instant answers – free
Start for free. Paste your help docs and let AI answer repeat questions in your brand’s voice.
Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.