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Instant Support for Local Shoppers

Turn your help content into an AI chat agent that resolves questions instantly – reduce wait times and keep customers happy.

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Take a tour of the product

Why it matters

The problem this solves.

Time zone sprawl

Your team can’t staff support for every region and hour.

Local demand

Customers want instant answers about nearby stores and products.

Repeat questions

Your team keeps answering the same basic questions over and over.

Inconsistent support

Support quality varies across vendors and regions.

Deflect repeat questionsSpeed up onboardingScale support without headcountKeep support consistent across vendors

The Chatref solution

Keep answers alive during a switch.

Fig. 1 · Keep answers alive during a switch – AI answers CRM-switch questions from your own content – no dead ends or guesswork

A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

A customer asks about CRM migration steps.

AI answers from your existing guides – no new content needed.

Human support takes over for tricky cases with full chat history.

Insights reveal gaps in your migration docs to fix next.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Multi-Vendor Marketplace Support hub.

Multi-Vendor Marketplace Platform

Multi-Vendor Marketplace Software

What Is a Multi-Vendor Marketplace?

View all Multi-Vendor Marketplace Support solutions

Loved by support teams

Teams that cut support costs the smart way

How businesses scale customer service without adding staff or sacrificing quality

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref answers 70% of our repeated questions instantly – no more waiting for agents. Our team focuses on the tricky cases now.

Pinehook

We serve shoppers across time zones. Chatref gives everyone instant answers about local store hours and stock – all from one set of content.

Cardinal CRM
68%

of import questions answered before they reach the team

Our AI agent never guesses. It pulls answers only from our own guides, so customers get the right steps every time.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t importing old content just bring in outdated answers?

You control what’s imported. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it.

How long does setup take during a migration?

Minutes. Upload your content, embed the widget, and your AI starts answering – no coding or waiting.

What if my content is in different formats or languages?

Chatref works with docs, guides, and files. It answers across languages from one set of content – covering your whole team.

Can I keep my content private?

Yes. Your content stays yours. Chatref never searches the web or shares your data.

Will customers notice the migration?

No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.

Can it handle questions about our import format?

Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.

What about failed imports?

It lists common reasons from your docs and hands off to your team with full context for anything unusual.

Will it help with field mapping?

Yes. It walks users through matching columns to fields using the rules in your documentation.

Free AI chat for your marketplace

Start with a free trial and let Chatref handle shopper questions instantly.

Start for freeTalk to an expert

Part of Chatref for Multi-Vendor Marketplace Support · E-commerce hub · pricing.