Turn support chats into sales leads
Capture warm prospects from customer questions – no forms, no delays. Chatref answers instantly from your help docs.
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Why it matters
The problem this solves.
Off-hours support gap
Customers can’t get help when your team is offline.
Repeat questions
Your support team wastes time on the same old product and order questions.
Missed leads
Potential customers slip through the cracks in support chats.
Fragmented data
Customer issues get lost across emails, chats, and tickets.
The Chatref solution
Scale support without adding headcount.
Customers ask the same questions over and over. Chatref deflects these before they hit your queue. AI answers instantly from your own content – no dead ends, just resolved issues. Humans take over only when needed. Scale support without growing your team
Real questions
What Chatref answers here.
A customer asks about shipping times – Chatref instantly answers from your FAQ.
Chatref captures the customer's email for follow-up on a new product launch.
A support question about product features is tagged for your marketing team.
Chatref routes a complex technical issue to your support team with full context.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with instant answers
See how teams deflect repeat questions and capture leads from the same chat
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps users need from our own guides – no more 'how do I start' emails flooding in.
Users get real answers from our content, not generic advice. Trust in our product went up overnight.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more overnight support backlog.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot outdated content. Your AI only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Just minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding – just fast setup.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – covering your whole team.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Will Chatref replace our existing customer service team?
No – Chatref handles routine questions so your team can focus on complex issues that need a human touch.
How does Chatref ensure accurate answers about our pet supplies?
Chatref only answers from your store's own content – no generic or made-up responses.
Can Chatref integrate with our existing support tools?
Yes – Chatref works alongside your current tools to streamline support workflows.
Turn chats into leads – free start
Capture warm prospects from customer questions without forms or delays.
Part of Chatref for Chatref for Pet Supply Stores · E-commerce hub · pricing.