24/7 support for your Shopify store
Chatref answers shopper questions instantly from your own help docs. No extra staff, no missed chats – just on-brand replies 24/7. When a human is needed, we hand off with full context.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
After-hours chats
Shoppers get no answer when your team is offline.
Generic answers
Shoppers get generic responses that don’t match your brand or policies.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
‘What’s your return policy?’ gets answered instantly – no waiting.
Order tracking questions? Chatref shares the status in-chat.
‘Do you ship to Canada?’ – Chatref checks your policy and replies fast.
Sizing questions? Chatref links to your guide or connects you to a human.
Discount code queries? Chatref checks and applies valid ones.
‘How do I cancel my order?’ – Chatref guides them or hands off to your team.
Under the hood
The features that power it.
Loved by support teams
Real teams deflect repeat questions instantly
How businesses stop losing shoppers to unanswered questions
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref takes care of the same old billing questions so our team can focus on tricky cases. Shopper frustration is way down.
Now shoppers get instant answers about shipping – even at 3 AM. Our abandoned carts dropped by half.
of import questions answered before they reach the team
Chatref pulls the exact product setup steps from our docs. No more 'how do I' tickets clogging our queue.
Will Chatref give wrong answers to my shoppers?
Chatref only answers from your own help docs, guides, and policies – so it never makes up information or goes off-brand. If it doesn’t know the answer, it hands off to your team with context.
How is this different from Shopify’s built-in help center?
Shopify’s help center just links to articles – Chatref resolves the issue in-chat and gives shoppers the exact next step. It also hands off to your team with full context when needed.
Can Chatref handle complex issues like order disputes?
Chatref deflects simple, repeat questions so your team can focus on complex issues. For disputes, it captures the details and hands off to your team with full context for faster resolution.
Will this replace my support team?
No – Chatref scales your team by handling repeat questions 24/7. Your agents focus on high-value issues that need a human touch, with full context for faster resolution.
Is this just another chatbot that frustrates customers?
Chatref doesn’t just link to articles – it resolves the issue in-chat and gives shoppers the exact next step. It also hands off to your team seamlessly when needed.
How much does it cost?
Chatref is pay-as-you-go – no per-seat fees or hidden costs. You only pay for what you use, making it easy to scale support as your store grows.
Will this work with my existing help docs?
Yes – Chatref works with your existing help docs, guides, and policies. Just upload them, and the AI answers shopper questions instantly.
What if a shopper needs to talk to a human?
Chatref hands off to your team with full chat history – so agents don’t start from scratch. You can also set rules for when to escalate.
Give shoppers instant answers – free
Start for free and let AI handle customer questions in your brand’s voice.
Part of Chatref for Chatref for Shopify Platforms · E-commerce hub · pricing.