Turn Shopify support questions into instant actions
Reduce repetitive work and improve shopper experience. Your AI agent handles routine tasks – like tracking orders or updating details – right in the chat.
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Why it matters
The problem this solves.
Slow support queues
Your team is buried in repeat questions about orders, accounts and policies.
Abandoned carts
Shoppers can’t find answers fast enough and leave without buying.
Live chat overload
Queues grow as your store scales and shoppers need more help.
Task struggles
Shoppers get stuck completing tasks without agent support.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads asking about CRM moves.
Fix gaps from chat insights.
Agents handle only complex cases with full context.
Under the hood
The features that power it.
Loved by support teams
Teams cut support costs with instant answers
How businesses scale customer service without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our docs – no more 'how do I start' emails. Users complete tasks without leaving the chat.
Our customers get instant answers from our own guides. Trust in our product went up.
of import questions answered before they reach the team
One set of content handles every region and time zone. No more overnight ticket pile-ups.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update the rest. Your AI only answers from what you give it – so you control what’s current.
How fast can I get started?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with multilingual content?
Yes. It answers across languages from one set of imported content – so your global team stays covered.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your content. Customers get the same help they expect – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn Shopify questions into actions – free start
Let AI handle routine tasks in your brand’s voice. No waiting, no switching tabs.
Part of Chatref for Chatref for Shopify Platforms · E-commerce hub · pricing.