One AI agent for all your global customers
Answer questions instantly in every language – powered by your own help docs. Deflect repeat tickets and scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic questions over and over.
Global support gaps
Customers wait for answers in their language or time zone.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which steps confuse customers most.
The Chatref solution
Stop trial drop-off at support snags.
A user hits a snag during onboarding and pauses their trial. They ask Chatref. AI pulls the exact next step from your setup guide. The user keeps moving, finishes onboarding, and upgrades – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch?’ from your help docs – no delay, no training.
Resolve ‘Where’s my data?’ in chat – one click, no email.
Capture leads from customers asking about moves.
Spot FAQ gaps from chat – fix once, help all.
Answer ‘Does this ship to France?’ in French – no extra docs.
Handle Japan’s overnight tickets – wake up to zero backlog.
Under the hood
The features that power it.
Loved by support teams
Teams cut repeat questions in half
How Chatref helps customers help themselves – instantly
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref cuts our repeat questions by 70%. It answers from our own guides, so customers get the exact steps they need – no more dead-end article links.
Our AI agent handles every language from one set of English docs. We finally cover all regions without hiring local support.
of import questions answered before they reach the team
Chatref turns support into sales. We capture warm leads from chat and route them to our team with full context – no more lost opportunities.
Won’t the AI just give wrong answers if my content is outdated?
Chatref only answers from your imported docs. It flags gaps so you can update them once – fixing it for all languages.
How fast is setup?
Minutes. Add your content, drop in one snippet, and your AI starts answering. No rewrites or coding.
Does it work with content in different languages?
Yes – Chatref answers across languages from your English docs. Update content once, and the AI handles the rest.
Is my content safe with Chatref?
Yes. Your docs stay private. Chatref never searches the web or shares your data.
Will customers notice a change?
No. Your AI agent answers in your brand’s voice using your imported content – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What if something goes wrong during import?
Chatref lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help users with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Stop repeating yourself – start free
Paste your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Shopify Platforms · E-commerce hub · pricing.