Instant answers from your help docs
Chatref resolves customer questions instantly using your own content – no dead-end links or generic answers.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same things over and over – your team is stuck in a loop.
Slow support
Long queues and slow responses frustrate customers who expect instant help.
24/7 coverage
You need round-the-clock support without hiring more staff or outsourcing.
Content gaps
Customers can’t find the answers they need in your help docs.
The Chatref solution
Keep support scaling with your product.
A customer asks a question. AI pulls the answer from your help docs and resolves it instantly. If they need more, a human takes over with full context. Scale support without adding headcount – results depend on your content.
Real questions
What Chatref answers here.
Answer CRM questions instantly from your help docs – no extra work.
Guide users through setup steps in the chat – hands free.
Capture leads asking about pricing or features.
Fix gaps in your docs with chat insights.
Under the hood
The features that power it.
Loved by support teams
Teams solve more with less support
How businesses reduce repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref cuts our repetitive questions in half – it answers from our own guides, not generic web searches. Our team now focuses on real issues.
Customers get instant, accurate help – no more waiting. Satisfaction scores jumped because they resolve issues in our brand’s voice.
of import questions answered before they reach the team
We handle every region and language with one set of content. Support scales without adding headcount or outsourcing.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates needed. Your AI agent only answers from what you give it – so outdated content stays out.
How long does setup take during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
What if my old content is in different formats or languages?
Chatref handles help docs, guides, site pages, and files. It answers across languages from one set of content – keeping your whole team covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same help they’re used to – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start your free AI chatbot trial today
Paste your help docs and let AI answer customer questions instantly in your brand’s voice.
Part of Chatref for Chatref for Shopify Platforms · E-commerce hub · pricing.