Keep customers happy with instant answers
Instant, accurate support from your own content – so your team focuses on what matters. Automate repeat questions and keep answers consistent.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic questions over and over.
Slow onboarding
New users get stuck because they can’t find the exact next step in your help docs.
Global support
Keeping responses consistent across regions and time zones is a challenge.
Warm leads
You’re missing out on capturing leads from customer inquiries.
The Chatref solution
Scale support as your product grows.
Your product keeps adding features. Your docs grow. Support tickets pile up. Chatref AI answers repeat questions instantly from your own content – no dead ends, just resolved issues. Humans step in only when needed. Scale support without adding headcount
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own guides – no training.
Resolve ‘Where’s my data?’ in chat with one click – no emails.
Capture leads from CRM migration questions – no forms.
Fix gaps in your content with chat insights – no guesswork.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the AI Support for Subscription Boxes hub.
Loved by support teams
Real teams cut support volume in half
How SaaS companies scale customer support without adding headcount
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 70% of our repeat questions instantly. Our team now focuses on the complex cases that need a human touch.
Our onboarding time dropped by 3 days. Chatref guides users through setup with our own content – no more confusion.
of import questions answered before they reach the team
We handle every region and time zone from one set of guides. No more overnight backlog of support requests.
Won’t importing old content just bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from what you give it – so you control what’s current.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content – so your whole team stays covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI agent answers in your brand’s voice using your imported content. Customers get the same consistent help they always did – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Keep customers happy with instant answers – free start
Paste your help docs and let AI resolve repeat questions instantly in your brand’s voice.
Part of Chatref for AI Support for Subscription Boxes · E-commerce hub · pricing.