24/7 support without adding staff
Chatref answers questions instantly from your product guides and policies. Keep customers happy – no typing errors, no outdated info.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team spends too much time answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Customers need help outside your business hours – but you can’t hire staff 24/7.
Stale content
Keeping FAQs updated across multiple platforms takes too much time.
The Chatref solution
Scale support as your product grows.
Your docs are full of answers. Chatref turns them into instant help. Customers get what they need to move forward – no queue, no wait, no friction. Your team handles only the cases that need a person
Real questions
What Chatref answers here.
A customer asks about features – Chatref answers instantly from your docs.
Order tracking questions? Chatref provides the link directly in chat.
Need return policy details? Chatref answers 24/7 – no wait time.
Out-of-stock question? Chatref tags it for your team to follow up.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume in half
How Chatref helps customers help themselves with your own guides
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide used to get buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I start' tickets.
Customers see the exact troubleshooting steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Support requests no longer pile up overnight.
Won’t Chatref just repeat outdated answers?
Chatref only uses content you approve. Start with your best guides, then update what’s outdated – all from built-in insights.
How fast can I set this up?
In minutes. Add your content, drop in one widget snippet, and your AI starts answering – no coding or rewrites.
Does it work if my content is in different formats?
Yes. Chatref handles help docs, guides, site pages, and files – all from one set of imported content.
Is my content safe with Chatref?
Absolutely. Your content stays private. Chatref never searches the web or shares your data.
Will customers notice any changes?
No. Your AI agent answers in your brand’s voice using your content – just faster and more consistent.
Can it help with import questions?
Yes. It pulls answers straight from your import guides, so users see the exact steps you provide.
What if something goes wrong?
Chatref lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Start your free 24/7 support today
Try Chatref with your own content – no credit card needed.
Part of Chatref for Toy Stores Customer Support · E-commerce hub · pricing.