Educate customers instantly on fraud prevention
Chatref answers fraud questions from your own content – no waiting for a human agent. Scale customer education effortlessly.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic fraud prevention questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which fraud steps confuse customers most.
Peak-time overload
Fraud questions overwhelm live support during busy hours.
The Chatref solution
Stop fraud questions from stacking up.
A customer spots fraud and needs help fast. They ask Chatref. AI pulls the exact next step from your fraud reporting guides. The issue resolves – no queue, no delay, no escalation.
Real questions
What Chatref answers here.
AI explains how to spot phishing scams in real-time – no training needed.
Chatref provides step-by-step fraud reporting instructions in the chat.
Customers get 24/7 fraud guidance in their local language – no delays.
Human agents review flagged chats for high-risk cases with full context.
Under the hood
The features that power it.
Loved by support teams
Real teams reduce fraud risks faster
How Chatref helps customers spot and report fraud without waiting for support
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our fraud reporting guide used to get buried in search results. Now Chatref pulls the exact steps customers need – no more 'how do I report fraud' emails.
Chatref handles multilingual fraud questions in one system. We no longer need regional guides for every language.
of import questions answered before they reach the team
One set of fraud reporting content now handles every region and time zone. Peak-time questions are handled automatically.
Won’t outdated content create bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from your content.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does Chatref work with different content formats?
Yes – it handles help docs, guides, site pages, and files. It answers across languages from one set of content.
Is my imported content kept private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your content – customers get the same help, just faster.
Can it answer questions about import formats?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What happens with failed imports?
It lists common issues from your docs and hands off to your team for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation.
Educate customers on fraud instantly – free start
Add your content and let AI answer questions in your brand’s voice.
Part of Chatref for Insurtech Support · Financial Services hub · pricing.