Answer customer questions instantly with AI
Chatref resolves repeat questions from your own content – so your team handles only the cases that need a person.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support requests over and over.
Slow onboarding
New users get stuck in your help docs and can’t find the next step.
Global support
You need to cover every region and hour with one set of content.
No lead capture
You’re missing out on warm leads from support chats.
The Chatref solution
Keep invoicing answers alive 24/7.
A customer has an invoicing question at 2am. Chatref AI answers instantly from your docs. They get the exact next step – no queue, no wait, no lost revenue.
Real questions
What Chatref answers here.
AI explains how to create an invoice in your platform – no training needed.
Customers get step-by-step tax setup help from your guides.
Agents see full chat history for smooth handoffs.
Insights show which invoicing steps confuse users most.
Under the hood
The features that power it.
Loved by support teams
Cut repetitive support questions in half
Teams scale customer support without adding headcount or sacrificing quality.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 50% of our repetitive questions instantly – no more waiting for human agents. Our team focuses on the complex cases now.
Our onboarding guides used to get lost in search. Now Chatref pulls the exact steps customers need, cutting setup time by half.
of import questions answered before they reach the team
One set of content handles every region and language. Support requests dropped overnight – no more time zone headaches.
Will Chatref replace our human support team?
No – it handles repeat questions so your team focuses on complex cases that need a human touch.
Can it really understand our invoicing platform’s specifics?
Yes – it learns from your own guides and docs to answer accurately in your brand’s voice.
What if the AI gives wrong answers about invoicing?
It only answers from your approved content, so it won’t make things up.
How do we handle multi-language support for invoicing?
Chatref answers in the customer’s language using your content, so one set of docs covers all regions.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Start your free Chatref trial today
Paste your help docs and let AI answer questions instantly in your brand’s voice – no generic chatbot fluff.
Part of Chatref for Invoicing Platform Support · Financial Services hub · pricing.