Stop fraud before it happens
AI agents answer customer questions instantly – grounded in your own content. Reduce fraud-related support tickets and improve customer trust.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Global support
Keeping up with questions across regions is exhausting your team.
No visibility
Your team has no data on which steps confuse customers most.
The Chatref solution
Stop fraud before it happens.
A customer spots a charge they don’t recognize. They ask Chatref. AI pulls the exact next step from your fraud prevention guides. The issue resolves. They stay – no queue, no wait, no churn from frustration
Real questions
What Chatref answers here.
AI explains chargeback rules to customers instantly.
Automatically captures leads from fraud-related inquiries.
Tags high-risk fraud questions for quick review.
Emails insights on common fraud misconceptions.
Under the hood
The features that power it.
Loved by support teams
Fraud support teams cut questions in half
How teams stop fraud faster with answers that scale.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Fraud checks used to stall users mid-process. Now Chatref walks them through our own fraud prevention guide – most finish without us.
Our fraud docs were buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I report fraud' emails.
of import questions answered before they reach the team
One set of fraud docs now handles every region and time zone. Disputes no longer pile up overnight.
Won’t outdated content cause wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from your content – so you control what’s current.
How quick is setup during a migration?
Just minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it handle content in different formats or languages?
Yes. It works with docs, guides, site pages, and files. Answers across languages from one set of imported content – keeping your team covered.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your content. Customers get the same consistent help – just faster.
Can it answer questions about our import format?
Yes – it pulls answers straight from your import guides, showing users the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Stop fraud questions – free start
Paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Payment Processor Support · Financial Services hub · pricing.