Stop repetitive payroll questions before they reach your team
Chatref automates support with answers from your own content – no more generic payroll software links.
Featured on
Why it matters
The problem this solves.
Repeat payroll questions
Your team spends too much time answering the same basic payroll queries over and over.
Long onboarding times
New customers struggle with complex payroll processes, slowing down their time to value.
High support demand
Tickets pile up during busy periods, overwhelming your support team.
Inconsistent global support
Maintaining consistent payroll support across different regions is a challenge.
The Chatref solution
Stop repetitive payroll questions before they reach your in.
A customer asks about payroll taxes. AI pulls the exact answer from your guide. The issue resolves instantly. Your team handles only the cases that need a person.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ instantly from your help docs – no new training.
Resolving ‘Where’s my data?’ with one click in chat – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut payroll questions in half
How teams keep users moving with instant, accurate answers from their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Payroll setup questions used to stall users mid-process. Now Chatref walks them through our own guide, and most finish without us.
Our detailed payroll guides now appear instantly when users need them – no more 'how do I start' emails.
of import questions answered before they reach the team
One set of payroll content now handles every region and time zone. Questions no longer pile up overnight.
Is Chatref just another generic chatbot?
No. Chatref answers only from your own content – no made-up responses about payroll.
Will it handle complex payroll questions?
Yes. Chatref resolves issues and hands off to humans with full context when needed.
Can it integrate with our existing payroll software?
Chatref works alongside your payroll tools – it answers from your content, not the software itself.
How does Chatref differ from Zendesk or Kustomer?
Chatref is built for automating support with your own content – not generic articles or links.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.
How long does setup take during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Stop repetitive payroll questions – free start
Paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Payroll Support Automation · Financial Services hub · pricing.